Dermalogica Precleanse Cleansing Oil

I placed a large online order on February 21 (this item included). That same day, I received two emails: first, an order confirmation, and second, a notice that the order was being packed and might arrive in multiple shipments. After that, I received no additional emails or delivery notifications—and no package. I thoroughly searched my property, including around bushes and entry areas, and checked with neighbors. The package was nowhere to be found. On March 2, I contacted customer service via text. I received a message stating the order "should be delivered March 2," along with a tracking link. The link showed a carrier tracking number indicating the package had actually been delivered on February 23. When I asked about the discrepancy, I was told to check my yard and neighbors. I confirmed that I had already done so and that the package was still missing. The response was that the issue would be elevated. On March 4, I followed up again via text. After having to repeat the entire situation, I was told there was nothing that could be done because both Ulta and the carrier show the package as delivered. I requested photo proof confirming delivery to the correct address and asked that the order either be resent or refunded so I could purchase the items in-store. My request for proof of delivery was ignored, and I was told Ulta could neither resend the package nor issue a refund. I then asked for the issue to be escalated to a supervisor and was connected quickly. She expressed sympathy and said she would elevate the matter further to explore possible options. After multiple follow-up attempts, I never received any email communication and was repeatedly told the issue was being "elevated." Eventually, I received a final message stating the escalation had been completed—and that the outcome remained the same: no refund and no replacement shipment. I'm sharing this experience so other customers understand the potential risks when ordering online.

Have been using this product for years and love it. Uses one's own facial oil to deep cleanse and I feel so clean after using. Keep raising the price though; getting pricey.

I cant use this without it heavily irritating my eyes. I have irritation for days after ive tried to use this. Wanted to love it, but i cant use it. Glad i bought the travel size before splurging

I'm 50 and use this every night. I wash my makeup off with a cleanser, then take one pad with two pumps of this oil. I was shocked to see all the excess make up that my cleanser didn't get. Then I wash again with my cleanser. I have normal skin, not too dry or oily. My face feels so clean. It feels like I have more moisture too. It's not oily.

Love the smell and feel after using it. Feel like it picks up all the dirt.