Guest Services

Ulta.com ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages. Click here for more details.

FREE Shipping Promotions

Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.

Shipping Methods, Costs and Delivery Times:

*All shipping charges include handling, order processing, item selection, packaging and transportation of items.

**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or holidays.

Standard

Our Standard Shipping combines the capabilities of UPS, USPS, and several regional carriers to deliver packages to you more efficiently.

This allows packages to arrive on Saturday as well as any other business day. Tracking is available through our website, your confirmation or shipment emails, and will indicate the estimated delivery date.

This shipping method is available for shipments to the contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Shipping outside the contiguous U.S. states may experience longer transit times.

Expedited and Premium

This shipping method is available for shipments to contiguous U.S. states, Alaska and Hawaii addresses only. Same Day Delivery is a service we offer to deliver beauty from your local store as fast as possible--all through our partner, DoorDash. The Same Day Delivery order cutoff time is based on your local store's closing time; you'll see that at checkout. Orders placed after the cutoff time will deliver the following day.

Ulta Beauty Processing Time

Orders are typically processed for shipment in 1 to 2 business days.

Shipping Restrictions

Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

All orders containing Hazardous Materials have restrictions. See below for details.

Hazardous Materials

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).

The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.

All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.

International

ulta.com does not ship to international addresses.

Tracking

Track the status of your order anytime here!  

 Ultamate Rewards Members can also check their orders by logging in at ulta.com or the Mobile App and navigating to "My Orders".  

Tip: Check the latest tracking links you receive. Sometimes your package is handed to USPS for final delivery. If this happens, you will have an additional link. 

Troubleshooting

Damaged Item? You may return or exchange in store with your receipt or contact Guest Services through the options toward the bottom of the page for assistance with mailing the item back.  

Missing Item? Check your order to make sure that it is not being sent in multiple packages (this would show as having multiple tracking numbers). If not, please contact Guest Services through the options toward the bottom of the page.

Missing Package? Please review the tracking like from the carrier, along with all areas the package may have been delivered to. If it has been one business day since the date of delivery and you still cannot locate your package, please contact Guest Services through the options toward the bottom of the page.

Ordering your favorites is easy at Ulta Beauty! Start by using our Mobile App (text "Beauty" to 95637 to get the app) or navigating to ulta.com. Ultamate Rewards Members, remember to log in before shopping! Not a member? Sign up here! (It’s totally free.) Please know that Guest Services cannot place orders on behalf of a guest. For assistance in placing your order, please review below.

Using Multiple Gift Cards

If you have multiple Ulta Beauty Gift Cards to use for your order, you may merge them into one here by scrolling past "Check Balance" to "Merge Gift Cards"!

If assistance is needed to do so, please contact Guest Services contact Guest Services through the options toward the bottom of the page.  

Adding Items To Bag

Scroll through the home page to discover new arrivals, trending items and more.

On the bottom of the app screen, choose "Shop" to browse by category, brand and more! If you are on ulta.com, you will see a menu on the top left as shown by three stacked lines that bring you to the same options.

You may also search by item name, key word, SKU, brand, etc. on the top of the screen.

Once you have found your item of choice, be sure to choose the shade/color/size (if applicable) as well as quantity. You can do that by clicking on the number "1" next to "Add To Bag" on the Mobile App. If you are on ulta.com, you can change your quantity once added to bag by pressing "+" for more or "-" for less. Once ready, click "Add To Bag" and the item will be placed in your bag as indicated by the bag icon in the top right of your screen.

Checking Out

To checkout, click on the bag in the top right corner. If you would like the order to be shipped, choose "Ship". If you would like to pick up your order in store or curbside, choose "Pick up" on the Mobile app or "Pickup in Store" if on ulta.com. Same Day Delivery may be chosen for applicable stores when on ulta.com through "Pickup in Store" as well. NOTE- if items are not available in store, this option will be greyed out.

Review all items and quantities in your cart. If needed, you can "Remove" or "Save For Later" as needed.

On Mobile App and the mobile version of ulta.com, directly under the list of items, the options to make the order a gift and add a coupon are available. To add a coupon, click on "Enter a coupon code" and enter or paste the code there.

If shopping ulta.com through desktop, on the right above the Order Summary, you have the option to "Make This Order A Gift" or "Add Coupon Code". Choose as needed. To add a coupon, simply enter or copy the coupon code into the "Enter Coupon" open field.

TIP! If you are expecting a Gift With Purchase, be sure to check for the gift and that you met qualifications for it before checking out! Some will automatically add to your bag if qualifications are met, and some will need to be added before checking out.

Once ready, press "Secured Checkout". If shopping ulta.com on desktop, this is to the right of the screen.

Here you should confirm your Shipping Address. Under there, you can change your shipping type. Note, the shipping type defaults to Standard. If you would like premium or expedited, update accordingly.

Under shipping type, you will confirm your payment method and Ultamate Rewards Members will have the ability to redeem points if they would like to! To redeem points, click on "Redeem Ultamate Rewards Points". Here you will see a list of points and dollar values you are eligible to use in the order. Choose the amount preferred by clicking on it. If on Mobile App, press “Save and Continue”.

Review your shipping information, payment information and items once again before placing the order. Once reviewed, press "Place Order".

To serve you better, ulta.com will begin to process your order after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to guarantee a change or promise to cancel an order once it is submitted. 

Missed adding a coupon to your order? No need to request a cancellation! Contact Guest Services through the options toward the bottom of the page.  

Want to request an order cancellation? Because our system processes orders immediately and cancellations are not guaranteed, we suggest reaching out to Guest Services through the options toward the bottom of the page through either voice, text or chat for the quickest response.  

If your order cannot be cancelled, you may return or exchange in store upon receipt of your package! You may also return through mail. Please navigate to the Returns section of this page for more.

Did you forget to use your Rewards Card?

If you didn't get points for a recent purchase, please log into your Ultamate Rewards account and complete this form within 30 days of your purchase to claim a points credit. If you run into any issues while attempting to add your transaction, please contact Guest Services through the options toward the bottom of the page.

Our coupons can be used for most brands and items, but at times may exclude a small number of these products and brands. We wish we could extend these special offers far and wide on all of the products and services we offer, but we are often limited by reasons beyond our control. Please know we are always looking for opportunities to provide added value and the best prices available to our customers and thank you for your understanding. 

Please note the following list of exclusions and restrictions that generally apply to Ulta Beauty coupons: 

• Excludes Beauty Services from The Salon, Dermalogica Skin Bar and Benefit Brow Bar.

• CHANEL, N°1 DE CHANEL, Dyson, Olaplex, Early Black Friday Deals, Black Friday Deals, 5 for $5, 5 for $10, Beauty Steals®, Beauty Deals™, Spring Haul Offers & Fall Haul Offers and clearance 

• Cannot be redeemed for cash or gift cards. 

• Cannot be combined with any other Ulta Beauty coupon offer. 

• Not valid on prior purchases. 

• Limit one per customer. 

• Valid through dates specified on coupon or promotion. 

• Void if copied or transferred and where prohibited by law. 

• Please note some coupons and promotions may be offered only on ulta.com 

• Only one coupon code may be redeemed per order on ulta.com 

• Coupon/discount is not valid for purchases at Ulta Beauty at Target or Target.com 

You may review the full list of excluded Brands here! Brands, products, services and categories that are excluded or restricted from Ulta Beauty coupons and promotions are subject to change without notice. Please review the specific exclusions or restrictions with each Ulta Beauty coupon or promotion prior to redemption. For ulta.com shoppers, items excluded from coupons and promotions will be indicated in the shopping basket. If you have questions, please contact an Ulta Beauty store associate or ulta.com Customer Service Representative. 

Redeeming Coupons - ulta.com

To redeem an Ulta Beauty with a valid coupon code, place all items you would like to purchase in your shopping basket. Redeem your coupon by entering the coupon code in the space provided and click APPLY CODE. If the coupon code is valid, the applicable discount or promotion will appear in the shopping basket. Please note that not all in-store coupons and promotions can be redeemed on ulta.com and not all ulta.com coupons and promotions can be redeemed in-store. 

Only one coupon code may be redeemed per order on ulta.com and each coupon code may only be redeemed once. If you are having issues redeeming an active coupon, please contact Guest Services through the options toward the bottom of the page.  

Redeeming coupons in an Ulta Beauty store

Coupon needs to be presented at time of purchase and within the specified dates. Expired coupon/reward certificates will not be accepted. Prior purchases do not qualify for use with coupon/reward certificates. 

Shipping Promotions

Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages. 

Return Value

All applicable promotions, offers, discounts, and coupons applied at the time of purchase will be prorated and deducted from the amount of refunds or credits, including loyalty points. 

Payment Method

Orders placed with credit/debit card

• Your financial institution will place a temporary hold on the funds for your order as it processes. This is not a charge and the hold will be released once your order has shipped.
• You may receive more than one shipment notice as items in your order ship, but you will not be charged until we send you the final shipment notice. Once you receive the final shipment notice, your card will be charged and the temporary hold will be released.
• We only charge you for items that have shipped. Any item(s) that are canceled and/or can no longer be shipped will not be charged and your final shipment notice will contain an adjusted price.

Orders placed with Ulta Beauty gift cards

• Once you submit your order, the funds will immediately be deducted from your Ulta Beauty gift card.
• Hold onto your Ulta Beauty gift card until you receive your entire order. If we can't fulfill the portion of your order that was paid for with your gift card, we'll return the money to it when you get your final shipment email.

Orders placed with Ultamate Rewards points

• A temporary hold will be placed on the Ultamate Rewards points you've redeemed to pay for your order.
• Once your order ships and you've received your final shipment notice, the hold will be released and the points will be deducted from your account.

For Unsuccessfully Submitted Orders Placed with credit/debit card

Your financial institution will place a temporary hold on your card for the amount of the order when:

• An order is attempted, but not successfully submitted
• The order is ultimately fully canceled

The temporary hold is in anticipation of the order being shipped. You won't be charged for an unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution. This is typically 5 to 7 business days.  

Fully canceled orders

If your order has been fully canceled, the temporary hold will expire automatically within the timeframe set by your financial institution. You may also contact us to release the hold with the following information:

• First and Last Name
• Email
• Phone number
• Order Number

If you used an Ulta Beauty gift card to pay for any part of your order, the money will be returned to it at the time your order is canceled.

Any hold placed on your Ultamate Rewards Points will automatically be released within 14 days from the order submission.

Security

For your own security, you won't be able to submit an order on ulta.com if the billing address, credit card expiration date and/or security code doesn't match your credit card statement.

ulta.com requires you to enter the correct security code with every purchase. We will not remember your security code.

Tax

Applicable sales tax will be applied to your ulta.com order in accordance with state and local laws, and an estimated tax amount will be reflected in the order summary before checkout.

The tax rate is determined by several factors including, and not limited to: the items purchased, the ship-to destination and the ship-from location. Please note that your order's ship-from location can change between the time your order is placed and when it ships, which may result in a sales tax charge that differs from the original estimate.

Gift wrap and delivery charges may also be subject to tax in some states. Please note that tax exemptions are not available online and must be used in store.  

PayPal

PayPal® is a quick, easy and secure way to shop without using your credit card at hundreds of great websites. Subject to credit approval.

Afterpay

Pay for your purchase over 4 equal installments, due every two weeks. You'll pay your first installment at the time of purchase, and the remainder over time. Learn more about Afterpay.

Happy returns are our style

Wrong shade? Not right for your hair? We understand things happen, which is why Ulta Beauty is dedicated to making the return process beautifully simple for you. We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, just return it to any Ulta Beauty store for a full refund or exchange.

First, a few details:

• Returns must be accompanied by all original components.
• Lost your receipt? No problem for Ultamate Rewards members! We are able to locate purchases made using your Ultamate Rewards member ID or phone number.
• If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID). 
• Returns with a gift receipt can be exchanged for different product or an in-store credit.
• In order to offer the best shopping and product-return experience to as many guests as possible, Ulta Beauty reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, dealers or resellers and not directly from Ulta Beauty are not eligible for return, refund or exchange, including Ulta Beauty at Target.
• Purchases made at Ulta Beauty or ulta.com may not be returned or exchanged at an Ulta Beauty at Target location.
• Single-use coupons used on your original purchase cannot be returned.
• Gift cards cannot be returned in exchange for cash.
• A full refund will be issued on a return that included a free product or gift, providing the return is within 60 days of original purchase.

How to return or exchange a product:

For purchases made in Ulta Beauty stores

Simply bring the item(s) you wish to return to any Ulta Beauty store and ask one of our associates to assist you in making a return--we'll be happy to help!

Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit.

Products returned to stores that were purchased using an online payment service (i.e., PayPal, PayPal Credit) will be refunded to your preferred credit card or issued as a store merchandise credit.

If you would like to exchange a product for the same item, no payment is required - just bring it in and you're good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax.

For purchases made online at ulta.com or using the Ulta Beauty App

An online or in-app purchase can be returned to us by mail or by bringing it to any one of our Ulta Beauty stores. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped, or you received defective merchandise.

Returning your online order to one of our stores

To avoid return shipping costs and speed up your refund, you may bring returned merchandise to any Ulta Beauty store.

Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials. If you are unable to locate your email order confirmation, you can print it by logging in to your ulta.com account, selecting order status, and then selecting the order number shown on the bottom of the packing slip. You can also access it quickly in the app.

If you return the product within 60 days of the original purchase and it's accompanied by its original email order confirmation and packing slip (or can be verified in our system using your Ultamate Rewards member ID or ulta.com account information), you will receive your refund in the form of your original payment. However, if you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card or issued as an in-store credit. In all other cases, the refund will be made in the form of an in-store credit.

Lose something? Online purchases returned to an Ulta Beauty store without the original email order confirmation and packing slip (or cannot otherwise be verified within our systems) are only eligible for exchanges or in-store credit at the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return.

Returning your online order by mail

To avoid return shipping costs and speed up your refund, you may return merchandise to any Ulta Beauty store (see Returning your online order to one of our Stores). However, if you choose to mail your return to Ulta Beauty, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise. 

If you return a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store gift card, the refund will be issued in the form of an Ulta Beauty eGift card. 

We know you're put together, so we recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to: 

ulta.com Returns Center, 1135 Arbor Drive, Romeoville, IL 60446 

Return all products to Ulta Beauty by ground-only shipping. Certain items in your order may be considered hazardous materials (HAZMAT). Hazardous materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. 

We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.  After we have processed your return and issued a refund, we'll let you know via email. You can also look up your return status online by logging into your ulta.com account and clicking on order status. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. 

Ultamate Rewards points

• Rewards points earned on a product being returned will be deducted from your account. 
• If you redeemed your rewards points to buy an item and then return it, those points will be immediately added back to your Ultamate Rewards balance. 
• If you purchased multiple items in a transaction and you only return one item, you will have the proportionate number of points added back to your Ultamate Rewards balance. Those points will be available for use on your next transaction. 
• You can always choose to exchange the item you purchased using points for something else in the store and receive the same discount. 

Returned checks

• A service fee will be added for any check return unpaid by the bank. In accordance with state law, NSF checks may be submitted to your bank electronically.
• There is a 10-day waiting period required for returns. 

Returned merchandise policy

Quality is very important to us. We take protecting the integrity of the products we sell very seriously. Ulta Beauty's policy does not permit the resale of used, damaged or expired products.

Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired. For more information, please click here.

Sending a gift?

Yes, we offer gift bags, including a decorative ribbon on most items. In rare instances, and based on item, gift wrap may be used but is not an available option during check out. 

Before checking out, choose "Make This Order A Gift" in your shopping bag. This will give the option to opt into the gift being wrapped (toggle option), and to include a personalized message with the order up to 250 characters.  

PLEASE NOTE: Individual items within an order cannot be bagged, wrapped, or boxed separately. Oversized/overweight items are not eligible for gift services. 

Ulta Beauty makes every effort to ensure that all of the merchandise we feature is in stock when shopping online. 

In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out-of-stock item. Rainchecks are not available, and we will not ship the item when it is back in stock, as we do not have a backorder system. 

 Looking for an item in store? Visit our list of stores here to locate your desired location! Once located, scroll past Store details, availability, and Services menu to “Brands in Store”. Here, you can find your product by first narrowing down to the brand!  

 If you are on the product page, you may also choose the “Check in-store availability” option under the “Add To Bag” button to check in store availability.  

 It is important to note that not all items available online are available in store. When checking out, if you choose to pick up in store, those items will show as not available within the cart. You have the option to either have your entire order shipped or remove the items not available in store prior to checking out.  

 Not all online Gift with Purchases are available in store, and vice versa. Be sure to review the gift details prior to checking out to help ensure you receive your free gift! 

The simple way to showcase your product to our buyers

RangeMe is an online platform that makes it easier for us to discover new products. How RangeMe works:

• Create a product profile. The upload process will help you enter all the key info we need to see.

• Your product is matched with the right category buyer.

• Buyers review your products. You will receive a notification once your product has been reviewed.

By submitting information to Ulta Beauty via this process, you agree that Ulta Beauty shall have no obligation to (a) review your submission, (b) keep your submission confidential, (c) return your submission to you.