Dermalogica Active Moist Moisturizer

I placed a large online order on February 21 (this item included). That same day, I received two emails: first, an order confirmation, and second, a notice that the order was being packed and might arrive in multiple shipments. After that, I received no additional emails or delivery notifications—and no package. I thoroughly searched my property, including around bushes and entry areas, and checked with neighbors. The package was nowhere to be found. On March 2, I contacted customer service via text. I received a message stating the order "should be delivered March 2," along with a tracking link. The link showed a carrier tracking number indicating the package had actually been delivered on February 23. When I asked about the discrepancy, I was told to check my yard and neighbors. I confirmed that I had already done so and that the package was still missing. The response was that the issue would be elevated. On March 4, I followed up again via text. After having to repeat the entire situation, I was told there was nothing that could be done because both Ulta and the carrier show the package as delivered. I requested photo proof confirming delivery to the correct address and asked that the order either be resent or refunded so I could purchase the items in-store. My request for proof of delivery was ignored, and I was told Ulta could neither resend the package nor issue a refund. I then asked for the issue to be escalated to a supervisor and was connected quickly. She expressed sympathy and said she would elevate the matter further to explore possible options. After multiple follow-up attempts, I never received any email communication and was repeatedly told the issue was being "elevated." Eventually, I received a final message stating the escalation had been completed—and that the outcome remained the same: no refund and no replacement shipment. I'm sharing this experience so other customers understand the potential risks when ordering online.

I've been buying this moisturizer for over 15 years and the last one I got is more watery. I'm assuming a possible formula change.

I got this due to sensitive skin that also breaks out easily with products. It has been good to my sensitive skin and has helped with acne BUT its too light for dry skin so it hasnt helped moisturize.

I have been using this for years and am happy with it.

Nothing has helped my redness to fade like Active Moist Moisturizer by Dermalogica. I've tried hundreds of products and after 3 weeks of this even my skin cancer scar is fading out more. I like it's not strongly scented and it's more effective for me than the Intense Moisturizer.