Rated 4.16 out of 5 stars
Most Helpful Positive Review 38 Age Smart fan
At 38 most people would say I don't have concerns that are not easily addressed. To me skincare has been the center of my routine since I was a teenager. The price is what I would expect for a quality product from Dermalogica. I use their Multi-Vitiman Thermafoliant twice a week and have enjoyed adding this to my routine. What I was personally interested in was a serum for my neck. One pump of this serum covers both my neck and face. It is thicker but is easy to apply. There is a unique smell, not off-putting yet not truly botanical as one would expect. As it has now been over two weeks I can agree that the skin in my neck is appearing firmer and smoother. Their website was an excellent complement to this product as it has personalized recommendations for my application technique of this specific product. Easy to follow and useful. Being gluten-free is important to me. Based on my research the top 4 ingredients for the Lifting are emollient and excellent for oily skin, which I have. The 5th is salicylic acid which I enjoy as a component of the serum. The top 4 Firming ingredients are essential for mixing with and enhancing the emollients in the Lifting side. The 5th is the antioxidant Chondrus Crispus that aims to protect skin from blue light exposure. I wish there were higher levels of peptides but I have alternative products that I use with this ingredient. All ingredients are a mix of plant and synthetic and excellent in quality. This is a product that I plan to repurchase. I enjoy and have used various Dermalogica products over the last 6 years on a very consistent basis. Received as a gift.
Most Helpful Critical Review Unfortunately, it's not for me
The product is well packaged and smells really nice. It feels very smooth going on and absorbs quickly (a HUGE plus for me). The way it is packaged is really awesome for skin care for two reasons. One, the product packaging is dark, so that's going to minimize light exposure, which as I understand it, is big for skin products (light can break down ingredients). The other major, major bonus is that it's never exposed to air or bacteria, since it's a sealed pump and you don't have to put your fingers into a jar (which I HATE for so many reasons).
My 3 star rating is based on these things. Unfortunately, my skin did not react well to this product. Sometimes I have sensitivities and this was one of those times. I had some mild burning when I first applied it, but nothing too bad. However, the next day my skin was very, very irritated and so I did not repeat use. Therefore, I can't fairly judge how it works longterm.
That being said, I'd still recommend trying this product. My experience didn't sour me on the brand. I know my skin can sometimes be finicky, and this was just one of those times.
Reviewed by 280 customers It's perfect. PACKAGE NOT FAULTY
Jodydoeshair from Iowa
This is a fantastic product. Folks it's not a bad package, there is NO white product inside. It's just the package color! I've used and broken open 3 and they're all used up perfectly and both serums are clear. I'm a licensed cosmetologist, purchase with confidence
Packaging/Pump is Faulty
CB from Denver, CO
This product works wonders truly! I could tell a difference in my skin after just a few uses! The packaging was disappointing though. My pump didn't work half the time, and the bottom of the bottle came off, with the two tubes holding the different serums coming off as well. 80% of my product spilled all over the floor. I love this product, but am wary about buying again since it is so expensive with the potential of the packaging breaking again.
Loved it while it actually dispensed.
Andrea from Phoenix
This is an amazing product but you only get to use about 1/10th of it before the dispenser gets clogged. Very disappointed. I tried calling Dermalogica for suggestions about how to fix it and was left on hold for an interminal amount of time. Then I tried the online chat where I was also just left hanging. So weird. I will never buy this product again and may be done with Dermalogica altogether, based on this customer service experience. What a huge disappointment.
Pump is faulty
Sandy from California
I loved this product for the week it worked. It needs to be redesigned.
I love this product it really helps my skin
Debby from New Braunfels Tx
It really helps tighten the wrinkles on my face and neck. I have been using it for 2 years.
I lost most of the product because pump is faulty
Jennifer from Orlando, Florida
The actual product is probably amazing, but I don't know because the bottle is clearly pumping one side back into its container somewhere and not out of the pump, if that makes sense. Sometimes, I get both sides of the serum, but I mostly get only one side and I can see around the base of the pump a bunch of liquid that makes these weird squishy sounds every time. I'd love to use this serum, but can not justify buying it again. I wish both serums were together already and it was a normal pump bottle or, even better, a jar. 😔
Worth it !!!
Mini from New York
I use it every other nights. It's definitely richer, it's kind of having a mask without washing my face. It's incredible!!!
Wouldn't buy again
Cait from Boston ma
Pump doesn't work super disappointing! It also feels extremely oily
Pump design needs changed!
Sam from Iowa
I liked this but hated it at the same time. Half the time only one side of the product would come out and when this happened, which was frequent, you did not get the same effect on your face as when both products came out together as designed. For the amount of money this is they need to fix the design and make it a dual pump. If it's only going to work properly half the time they either need to change the pump, the price or refund or replace the product for everyone who has been having issues!
I would buy this again and again
Julia from GA
Feels great and already see a difference
I know it's doing something great!
Tracy from KS
This is my 2nd bottle of the product. My Ulta Skin Therapist loves it so even though I am not necessarily seeing the results per se I know it's doing something great to my face!
Pump malfunction fix
Scoutmom from Windsor Locks, CT
Yes only one side dispenses. I read another review that suggested to take blue top off and stick paper clip in the side that is not coming out. It works. Please fix so people won't have to.
It is very expensive
EFam7 from Bolingbrook, Il
It is two serums that you are supposed to blend together before applying. The problem is the cream portion has yet to come out of the bottle. If i keep pumping im wasting the other part if the serum and it is too expensive to waste. I'm not sure if this is a defective bottle or a common issue. I think i will return it.
This product does make a difference!
Julie from Upstate NY
I use it as the base for my nighttime beauty regime
I would NOT buy this product again!
Margaret from Rochester, NY
I am extremely unhappy with the product. The directions say two serums will be dispensed and only one does - just like the other product review indicate. I would not care so much if this product wasn't at the price point it is - but it's a ridiculous price for a product that doesn't even work.
Poor package design
Emily from Columbus
For the price, I hope to get every last drop of this product. One of the pumps doesn't work, making me feel like a lot is being wasted. The product itself has a nice smooth finish and doesn't feel sticky. I would return this if I could.
Dispenses our of 1 side only-Be Careful
NicoleJ from Milwaukee, WI
So my first purchase of this, the pump worked fine. My last 2 orders that I received-the product only dispensed out of one side so here I sit with 2 useless expensive bottles of product waiting for Ulta to reopen to exchange or return. Otherwise this stuff is great when it does work.
Dog Lover from North Carolina
Product may be great, difficult to say since the dispenser doesn't ever dispense the cream side. Love Dermalogica. I have come back to products, since I hit my 50th birthday!
It needs a new type of dispenser
Gill from Florida
I use of there products, it only pumps out on one side, very disappointing, very expensive
Only comes out one side
NicoleJ from Milwaukee, WI
Great product but bottle needs a overhaul. It would be nice to not have such a wasteful bottle. I returned the bottle and got another one and serum is hydrating and skin looks smoother. The line between my eyebrows is not as visible as previously.
love this product
eagle eyes from Virginia
This serum really does firm up your skin; it's great. The container though is something to be desired. It has to compartment, (is that suppose to make us feel that we are getting twice as much?) but one side is blocked on mine. Would prefer if they just combined the two in one easy to pump container.
Not Sure Yet...
Oxana from VA
As many stated only one side of the pump works, and seemed like an lot of time to wait for a RMA return label, so I fixed it. If you take the blue pump off, the side that is not working, use a paperclip and keep pushing on the little white nozzle until it starts, then both sides pump together once you put the pump back on. I think one side just has difficulty. But again, hopefully inproved packaging in the future, hence three stars.
As for results, I am using at 31 so not sure what I will see. Just getting ahead of the game :)
I will buy again!
Jean at the Bay from East Hampton NY
I use this product at night and daytime.
So love this light oil product
MYRA from Naperville
I love how my face has stated to look firm, younger and clear, kind of expensive but totally worth it
Product vs Packaging
Bobbi from Santa Fe, NM
Excellent serum...may be my favorite (even better than Biolumin-C - which I love); dispenser is frustrating since both sides of the serums do not flow when pumped consistently. I've heard that I should dispense the product held upside down to prevent clogs. It's just annoying & one side seems to run out before the other.