SUNDAY RILEY C.E.O. 15% Vitamin C Brightening Serum

Most Helpful Critical Review

Deception loses great customers . . .

Honestly, I am sad. I spent an afternoon inside a specialty store testing, reading and smelling dozens of products to find the 'one' for me. After a very long time, I settled on this C.E.O. Brightening Serum with such excitement. I took it home and used it that very night and continued every day ...and night until suddenly, yes, suddenly, the pump wasn't putting out very much product. I thought maybe it was clogged and tried to remove the top to run hot water through it. Then I turned over the bottle and noticed that what I thought was a full bottle of product was actually a facade, a fake. The bottle was glass and it had a fake interior that still didn't even have the product, it had another pouch inside that tiny interior glass area that had the product inside. Why would a brand/company make a beautiful large bottle only to hide the product two layers inside? Truly, you have the bottle, which is thick to start with as it's glass. Then you have this empty area inside that which is just glass with a smaller hole inside. Inside that smaller hole.... is a bag or pouch that has the product. I really loved the product for the short amount of time I had it before it was gone. Customers are just looking for good, credible products and when you do something like this as a company, you suffer, because you have now lost many customers who would have bought many other products but won't now over lack of integrity by the company. The product may have been good over time but I wont know because I wont give them my business again to try more. If I choose to buy a small sample of something, just sell me the truthful amount so I can determine if I want to buy more to get the full effect which may take more time. It's great that you sell the products at different price levels but you don't have to be deceptive with the marketing, people already want the product. Again, I am sad as I would recommend the product to a friend but now I can't. And I would have bought a larger bottle after trying it but how am I to trust the company with the ingredients or statements when they cant even be truthful in their packaging. Originally I wasn't going to post, I was going to send the company a courtesy email sharing this information but when I went online to their reviews, I noticed how many others felt the same way and expressed the same thoughts. I do hope someone at Sunday Riley looks at these reviews and makes the decision to change their packaging. Why is it inconsistent anyway? Some items they have, such as the oils, you can see them directly through the bottle and know exactly what you are buying. Why did they need to do this with their creams? If you look at other bottles they have for sale, you can see, after seeing my photos above, that other products possibly have these false bottles as well. All I can say is Buyer Beware but I won't be that buyer.