Rated 3.73 out of 5 stars
Most Helpful Positive Review Best ever
I finally found it! The best shampoo/conditioner! I absolutely love this product! I have unruly wavy hair that's corse and terrible in the Florida weather. The shampoo and conditioner really smooths my hair and deffinetly helps with breakage! I will not be trying any other product again.
Most Helpful Critical Review Not what I was hopinf for...
I have been trying several different conditioners in the last few months hoping to find somthing to combat all the hair breakage I've been experiancing. After using this for a few weeks I'm sad to say this is not the one. It leaves my hair VERY greasy no matter how careful I am with it. I haven't noticed any improvement in breakage/smoothness either.
Reviewed by 44 customers I really LOVE this product!!
Havefaith9272 from Frisco, Texas
I discovered this product during the 2019 Ulta sale. I am an African American female. I stopped perming my hair a few hairs ago. As someone who is terrible at doing all the hair care thing. I wash my hair once every two weeks, braid it back in cornrows and wear my wig. The washing process and combing process was so HARD as I have thick hair. I started using this product (conditioner only) after shampooing my hair. This works wonder for me. I can get my hair comb and braided within 10 mins or less. This product makes my hair soft and quick to comb. I purchased another 10 during the 2020 sale to have for the next year or two. You do not need a lot of product to get the awesome benefit.
But this !!!
TLD from Upstate New York
Keep in hair for 5 minutes to see best results
Danigurl78 from Decatur IL
The only reason I'm not giving this a 5 is only because it's not as good as Olaplex only because it contains more good stuff in it then Chi does however with that being said this product will be a nice protein based conditioner for me to have along side my Olaplex which I only use three times a month. I think it could be a bit cheaper since it isn't as good as Olaplex but for the same price I got a third of the product so it is still reasonably inexpensive lol
Ang from Seattle, WA
Horrible products. I bought both shampoo and conditioner, but both products did zero help. Left my hair feel awful, no shine, super stiff, and dull. Highly don't recommend.
Black girl hair
havefaith88 from DFW, TX
Omg. I can't say enough good thing about this brand. I have black girl hair. My hair is so hard to comb and I usually perm my hair just to make it softer to comb. I will not be getting a perm again as this product makes my hair so soft!!! I recommended it to my mom. Omg. I seriously love this!!!avefaith88
Would Not Recommend for Textured/Curly Hair
Alyssa from NYC
I love the CHI serums and hair straightening hot tools, but I have to say that this Keratin Conditioner was awful on my hair. I was shocked since I am a fan of other CHI products. I have curly/somewhat textured hair. This conditioner left my scalp greasy and my ends horribly dry and not smooth at all. Ends also felt brittle and just looked damaged overall. I am not buying this product again. This does not happen when I use my other typical conditioners, like "Shea Moisture" or the "Not Your Mother's" Line.
Brookie from Orange, CA
Kinda too heavy for my fine thin hair and doesn't have that great sent I was expecting
I would buy this product again.
Marcee from Atlanta
This product is excellent for natural hair.
Royaloaker from Royal oak mi
This is the worst conditioner. My hair felt greasy like I put hand lotion in my hair. It also weighed down my fine hair and no shine.. Do not buy you will be sorry!!!!
I wanted to try seeing some good reviews but I'm regretting my decision. Going back to rusk pro conditioner.
Smells amazing,,, hair does not feel soft or shiny after use
Yani from North Carolina
I have Thick latin hair with thick and loose curls. This conditioner and shampoo did not help smooth or add shine to my hair. Hair felt ruff and dry.
I LOVE THIS!
Sara from New Jersey
I normally have very oily hair but lately it's just been looking frizzy, dry and unhealthy and just really hurting my confidence. I didn't know what to do with it anymore . I used to have long hair but it was in such bad condition that I had to cut a few inches off. I literally just used this conditioner with the same chi shampoo for the first time & after ONE use, it feels and looks so much healthier and silkier and really reduced frizz. I used it with the conditioner and omg I love it.
MStr7 from Madison, WI
I have pretty damaged hair. I went from pitch black to bleach blonde to pitch black again all within like 4 months. My hair often has those annoying little knots at my ends (the dead ends aren't completely gone yet) and when I use this product, my hair is definitely a lot smoother and softer. I always use a follow-up leave-in conditioner too for extra protection and softness.
I'm not sure how to feel about it
Christina from Chicago
I have positive and negative feedback on this, and I gave it three stars because I'm just not sure how to feel.
I'll start with the cons:
-It's very heavy feeling in your hair- no matter how much you rinse it.
-There is a residue left over- it's not greasy per se, but it does feel like lotion or the like IN your hair. I'm not sure I like that feeling.
-Makes my hair feel stiffer.
-When I brush or comb my hair, it smooths it down- but not in a free way- in a very stiff way. It's a good product to use before tying hair back or braiding. No movement to my hair AT ALL after using this product.
-I'm white, with thick, straight hair to the middle of my back. It's color treated and also regrowing after hair loss due to pregnancy- so there are a lot of flyaways and frizz top to mid point of my head- where it tames the frizz, it also gives my hair a more ethnic and coarse feel to it.
-My hair will not hold a curl after using this product. It's too heavy.
-Hair tangles easier.
-I feel like my hair absorbs this quickly.
-I notice increased volume- and I mean a LOT of volume. (considering the weight of the product, and the residue, I would expect it to flatten my hair but it doesn't.)
-hair tangles easier, but also brushes out easier.
-My hair just FEELS completely different from root to tip after one use. I really don't like the weight and texture my hair takes on.
I'm hoping that after many uses, these points I mention won't be so noticeable to me any longer. If after a few weeks, I don't get used to it, or I don't see a long term improvement, I will not buy this product again.
There are definite immediate upsides to it, like I am so thrilled to feel the volume of my hair again, but the residue is really kind of off putting. I'd really like my hair to be silky and bouncy- this leaves it so stiff.
Good but not for me
Cara Bear from Gaylord Mi
I love the smell and it really helps my ends, but no matter what I do, it makes my roots oily. I have been having to use dry shampoo after I blow dry my already clean hair.
Smells like heaven!
Thelovelyemmi from Atlanta, Ga
SMELLS SOOOO GOOD!! I have almost all of the products from this line and I love all of them. This conditioner does a great job of eliminating tangles and frizz. My hair also feels healthier and stronger.
Damaged my hair!! Wish I never tried it
Alyssa from Harrisburg, PA
I used this shampoo & conditioner and it damaged my hair!!! My hair was perfectly healthy and had always been really resilient. I just wanted to give it a little extra TLC. Big Mistake!! My hair feels like straw, my ends are broken and damaged. I've been growing out my hair for a long time and I'm scared I'm going to have to cut it off! :( On top of that it left my scalp looking greasy and my hair limp, lifeless, and of course damaged! I have long, fine hair and using this product was a BIG mistake for me.
Jury is still out on this one, as I bought it stop thinning
Gracie from Enid, Ok
Would not buy again
Amanda from Florida
I was given the chi keratin shampoo from a friend, and I was using that with what ever conditioner I had around, it made my hair feel so soft. I decided to try the conditioner since I loved the shampoo. The conditioner made my hair feel horrible. It dried it out, left a stiff feeling to it, and a residue. It also smelled bad. I tried it a couple times, only using a little and making sure I washed it all out. It still made my hair feel horrible.
Barb from Minneapolis, MN
Every time I use this product, it leaves a greasy sticky residue that worsens when you apply heat. It makes my already snarly hair even more snarly.
Works Much Better Than Expected
Logan from Clemson, SC
You can tell a difference in thickness and shine after the first use. My hair is so soft now. I have very fine, but long, hair with a lot of flyaways and frizz but this product works wonders. It also feels thicker when I put it in a ponytail which is remarkable. I wasn't prepared for how awesome it was going to be.
Second purchase, gave body and fullness
Me from Ohio
Like the softness of the curls, looks thicker
I love this
Cool2BeYou from Boston, Ma
Love love love. My stylist recommended this to me because my hair is miserable and I'm kinda cheap. This stuff works GREAT
I will buy this product again & again
Xxx from Grove City Ohio
Good for my hair type. Color, breakage & thick
So far so good
Poonam from FL
Good conditioner that leaves my hair feeling smooth. Only con is that the bottle size is too small
AnnaK from DC
this is one of the worst shampoos I've ever used. I dyed my hair so long ago I've given up color shampoos, but this still had black runoff when I used it. It smells like chemicals. it's super greasy and weighs my hair down from the root. which, since I have thick hair that's in a lob, makes my head look like a triangle. I end up having to wash my hair again the next day, even with dry shampoo. with my old shampoo and a light spray of dry shampoo, I was going 3 days in between washes and my hair looked great. so disappointed.