A message from our CEO, Mary Dillon
We're committed to everyone's safety. Here are our Shop Safe Standards:
Pay in store with just a tap! Use your compatible phone or credit card to shop with ease.
The health and safety of our community have always been our top priority, especially in how we reopen stores. We've been following guidance from federal, state and local government as well as localized COVID-19 data. Taking all of the above into consideration, we’ve decided to move forward in reopening select stores.
We know many guests have wanted a safe, convenient way to get the beauty essentials they love – and we want to deliver on that in the best way possible. With increased measures in place, we’re ensuring a safe, in-store shopping experience with hair services in select states and locations.
We’re taking a phased approach to reopenings, and more than 180 stores will reopen May 11th. More will follow as we monitor closely.
You can find the list of reopened stores here, which we’ll keep updating.
Select stores that are reopening will have reduced hours:
We’re making important updates and changes to ensure a safe shopping experience that follows CDC guidelines and local mandates. Here’s what you can expect:
We do ask that everyone wear a face covering in stores, and it’s required to wear during beauty services. It's our way of taking good care of you, and a way for you to take care of us and everyone in the store.
We’re limiting the number of people in each store to 40 at a time, including associates. You’ll see signage throughout the store as a reminder to allow at least 6 feet between yourself and others. We’ve also developed training for our associates and services teams.
As part of the pre-shift health check, associates will take their temperature at locations where Curbside Pickup is active or stores are reopened. This is part of the associate self-screening process related to key symptoms once they clock in for scheduled shifts.
Hair and brow services will be available in select reopened store locations with new safety processes and protocols in place; we will not offer skin services at this time. Please check your local Ulta Beauty Salon for service availability.
For your safety, all salon stylists will wear face coverings, gloves and follow health officials’ guidelines consistent with federal, state and local guidance. Additionally, we have standards for regular laundering of capes/towels, hand washing, social distancing as it relates to salon chairs, and increased sanitization protocols. Your stylist will explain what to expect during your visit in more detail at the beginning of your appointment.
Hair services will be available in select reopened stores with new health processes and protocols in place; we will not offer skin or brow services at this time. Please check your local Ulta Beauty Salon for service availability. Your stylist will provide more information about what to expect upon your arrival at your appointment.Salon safety measures include:
We accept (and encourage) your favorite contactless payment methods like Apple Pay, Android Pay, Samsung Pay and contactless cards, including the Ultamate Rewards Credit Card. However, our reopened stores will accept cash, credit and gift cards as well.
Yes! Reopened stores will offer both Curbside Pickup and Buy Online Pickup In Store. We continue to extend our Curbside Pickup offering, even in areas where stores aren’t reopening. You can find active Curbside Pickup locations here.
Yes, we’re accepting returns in store. We’ve even extended our return timing to 180 days to accommodate those who have purchased something while stores were temporarily closed.
If you’d rather process your return by mail, here’s how it works: Print your order confirmation and mark the items you want returned. If you don’t have access to a printer, neatly write your full name, order number and the item numbers for the products you’re returning (these can be found on your receipt) and send to the following address. You’ll receive a refund in the form of your original payment.
ulta.com Returns Center
1135 Arbor Drive
Romeoville, IL 60446
Good news—since stores have been temporarily closed since March 19th, we’re extending our return policy to 180 days.
While in-store merchandise credit is only designed for in-store use, it doesn’t expire. That means it’ll be waiting for any future purchase when you’re ready to visit our stores.
Unfortunately, no. To limit contact and ensure everyone’s safety and comfort, we ask that you leave your own shopping bag at home. For now, please allow us to provide you a bag for your purchases.
Yes! You can redeem your birthday gift at any open stores. In case yours isn’t open yet, we’ve extended the birthday redemption dates through June 30, 2020—we can’t wait to give you your gift when your store reopens!