Zoya

 Remove+ Nail Polish Remover

Most Helpful Critical Review

Broken Pump 2X in a Row!!

I've been wanting to try this remover for a while. I am familiar with the pump style because I have one from Flowery that I use and love. It is identical in style and I'm familiar with how to use it properly. So I finally ordered this, and the pump that I got was leaking... it leaked over the rest... of my order, and then when I tried to use it, it will not push down and pump properly. It's as if there is a blockage preventing it from pushing down about 90% of the time even when it is turned to the "on" position. But, you can always order from Ulta with confidence, so customer service replaced it (after a long time on hold, of course. Hassle.). BUT unfortunately the new one I got also has a broken pump. This pump is broken in a different way! It will push down just fine and I push and push and push, but no fluid will come up to soak the cotton ball. That's two strikes out in a row. I'm afraid if I call again they'll think I'm lying, so I prob should exchange in store so I can show them, and our stores aren't even open in MI right now. If you order this, I strongly recommend making sure that you can exchange it at Ulta. The whole point of this remover is the awesome pump. And as I unscrew the top and turn it upside down just to get liquid on a cotton ball, I will admit to feeling extremely annoyed at what I paid. As for the quality of the remover itself, I find the OPI expert touch lacquer remover is superior, but this is still good polish remover.