What the heck was that

@ultabeauty the link for me popped up 9:59 I clicked it instantly, I got into queue waited and then your site crashed saying registration not available..after the worst 5 mins ever it finally went through I put in all my information I finally get to the point I can select my tickets…and there sold out?!!?!?!!??!??! @ultabeauty pleaze explain to me what the heck happened.