Clinique Acne Solutions Emergency Touch Stick

Most Helpful Critical Review

Great product, terrible applicator

Love the product (when I can get it out of the tube). I've actually had this for awhile but haven't had a chance to write this review until now. As other reviewers have said, the design of the applicator is terrible. Very hard plastic covered with a flimsy foam; you have to press it really hard to g...et any product to come out, usually several times. So hard that it's actually painful to press it on your face, so then you press it on your hand or other hard surface and a ton of liquid pours out and gets wasted. Over time, all of this hard pressing causes the hard plastic to tear through the flimsy foam, then you're left with having to press the applicator directly using your hand, which was working for awhile, but now I can't get any product at all to come out, and I can tell it's still more than half full, which means half the money I spent on this was wasted. Clinique: I've read your responses to the other reviews that "something doesn't sound right", and you're correct—what's not right is the design of this applicator and the clear lack of testing it underwent before bringing it to market. Your stuff is not cheap, so those of us who buy it are loyal customers, and we deserve better than a response of "something's not right, please call this general 800 number and re-explain everything you put in your review to someone who has no idea you wrote a review". We don't want tips on how to use the applicator or help with a return, we want a working product. You have enough reviews here to understand the problem without us having to take even more time to call or chat with someone to explain what a terrible design this applicator is. Your designers need to go back to the drawing board and come up with an applicator that works and stays working until the last drop of product is used. Shame on you, Clinique—for this poorly designed product AND your generic responses.