Product Reviews Rated 4.12 out of 5 stars
114 Reviews
Most Helpful Positive Review Great replacement for cream cleansers This product is a unique concept. It looks like a hair wax but melts upon touching it and when it hits your makeup so that you can easily wipe it off, giving you a clean, makeup free face. I still had difficulty removing my waterproof mascara with this product and while it did take a lot of it off, I had to reapply additional balm and let it sit in order to get remaining mascara off. As someone with oily skin, this product works great in dryer temperatures when I need extra moisturizing because it does leave my skin a bit greasy. I do prefer a foaming cleanser for my skin but when I am wear heavier makeup, this product is ideal and is gentle on my skin. I still prefer to use a product specifically for removing waterproof eye makeup so I will still continue to use that product along with the Neutrogenea Makeup Remover Balm and my foaming cleanser. It's a great product for those who like to use a cream wipe-off cleanser and is actually more effective and gentler on your skin.
Most Helpful Critical Review Sadly not for acne-prone skin! This balm was a bummer. It felt great to use and I love that it's fragrance free. I love double cleansing too, using a balm or oil cleanser first and following up with a gentler cleanser (great to get off all the remaining dregs of makeup and sunscreen). Unfortunately, this balm broke me out and I don't typically have super sensitive skin. A closer look at the ingredients and it looks like they're a bunch of comedogenic ones (including Isopropyl Palmitate, which is the first ingredient listed and coconut oil). Such a bummer.
Reviewed by 114 customers Not worth it. 1
Nik from APO
This arrived damaged with the product mostly evaporated. With what you're paying this is definitely not worth the money. Container is tiny. Will be returning.
I would give it zero stars 1
Brooke from Fort Collins
We all love the idea of a cleansing balm. This product caused my skin to breakout with painful cystic acne and so many black heads. I usually have great skin. Now my skin is covered in acne and acne scars. I only used this product one time and changed my skin for the worse. If you have enlarged pores on your nose do not use. However it is nice for shaving lol
Love it 4
Phy from Pennsylvania
It's smooth and takes off make up with ease ❤️
I miss the old eye makeup remover! 2
Diane W from California
This is not as effective as the old neutrogena eye makeup remover that came in the turquoise tube.
I wake up w traces of mascara on my face.
Make up Melt-Away Magic 5
JessiB from Forney, Texas
Love how this takes off my make up without drying out my skin!
Not a fan 3
Lexi from PA
It barely removed my mascara and eyeliner. Also made my eyes sting.
Bring Back the Eye Makeup Remover Lotion! 3
JHN2 from Michigan
This is okay but the Eye Makeup Remover Lotion was so much better in that it was less greasy and melted eye makeup off. Please bring it back!
Great for makeup removal 5
Meishka from undisclosed
It's awesome but It would be better if the jar was bigger.
Destroyed my skin. Beware! 1
LMN from NC
Absolutely horrific. Was using this as the first step in my double cleanse, and it DID work well. I typically have flawless skin, maybe a hormonal zit occasionally. My face is now covered in painful cystic acne and closed comedones. At first I attributed it to trying out some different mental health meds, but then realized this was the culprit. Too bad I was 3/4 through with it and way too far into wrecking my face. It's full of lots of pore clogging ingredients, including coconut oil. I should've been more careful and looked at the ingredients first, but I usually feel pretty good about Neutrogena products. My face is completely destroyed and I'm so mortified. I wouldn't recommend this to anyone.
Miracle 5
Meagan L from AZ
Quickly and gently dissolves my waterproof mascara. Does not burn or make eyes blurry. Emulsifies and rinses off easily with no residue. LOVE.
Got mascara off easily 5
melmakeup721 from Minnesota
I always double cleanse and I usually use a cleansing oil for the first cleanse but wanted to try this. I think this worked faster and better at getting all of my makeup off. I didn't know what to expect but I love this.
I am 43yo, white, dry skin
Good 5
Taylor8284 from Cincinnati ohio
Removes makeup well. I like that I doesn't have a fragrance.
doesn't rinse off 3
Rachel from nyc
it melts the makeup down really well, but it doesn't rinse off with water. you have to cleanse it off with another cleanser, but it still leaves a film you have to cleanse off. absolutely do not recommend. the lightweight cleansing oil from Neutrogena is so much better
Great but some cons 4
Jen from South Carolina
Wanted a makeup remover that wasn't the wipes since they're bad for the environment so I got this. Not much product for the price. It works really well for me but I don't wear a lot of makeup. My vision gets blurry right after I use it and my eyes water for a bit after. Will purchase again.
total game changer! 5
cc from VA
super impressed. removed my makeup so easily! even left my skin feeling hydrated. I followed up with Neutrogenas skin balancing face wash. new staple for me.
Great makeup removing balm but avoid eyes 4
Dani Cee from New York City
I use this makeup removing balm every time I wear a full face of makeup. It takes off pretty much everything, but it does irritate my eyes if it gets into them. Then again, I haven't used a cleansing balm that hasn't stung my eyes, but this is gentle enough on my skin that I don't mind it as much since it's a decent first cleanse product. And a little but goes a long way so I would say it takes about 2 months to go through.
I am not a fan… 3
Krystalfeb11 from Los Angeles
I am not a fan of this cleansing balm. I wear quite a bit of makeup (foundation, concealer, powder, bronzer, blush, eyeshadow, eye liner, mascara, brow gel…a full face of makeup) I used this to remove makeup at end of night and afterward washed my skin with my usual face wash. When I dried my face with my towel, there was always makeup left over and my face wasn't completely clean. I really wanted to like it but it needs more makeup removing power for sure!
Amazing Product 5
Banert from Arkansas
I love this makeup remover! It feels like silk and works perfectly. I have extremely sensitive skin and allergies and this product does not cause any irritation. It melts the makeup off gently and wipes right off. Super easy and super clean.
Overall a good product 4
Sleepy from undisclosed
Pros:
-Works great for removing makeup
-fragrance free
-gentle on sensitive skin
-feels nice afterwards
Cons:
-it makes my vision so blurry right after using it
-package wasn't sealed, so there was dirt in it from the store when I bought it
-small, overpriced
-doesn't come with directions
-takes a long time to get all the makeup off
While there's only a few pros, I think they're the most important and I feel that this is all in all a pretty good product. I can live with blurry eyes for a few minutes :)
Wanted a remover that wasn't a wipe 3
dnswsnch from Phila., Pa
I was really excited to get this product and it works to gently take the make up off..I wanted a gentle remover for eye makeup especially mascara..this does work but every time I use it as directed I wash off with water and a soft cloth my eyes water terribly and I did get a little puffy..
Really nice and smells so good! 5
Kbriley from Cresaptown, MD
I received this on Christmas and I am obsessed with it!
Allergic reaction? 4
Jane Catherine from NC
I really liked this product and you just have to learn how to apply it right but my eyes started to get watery and you I used the balm on one eye it puffed up so I would be careful when using this product
Love this product 5
Shellz from Jamaica
Excellent product. Removes every ounce of make up and leaves your face feeling smooth and moisturized
AMAZING 5
Anonymousssssssssssss from undisclosed
SUPER GOOD!! It deeply cleanses and gets rid of so much dirt without stripping the skin!
Absolutely great product! 5
Marye from Olympia WA
I just tried this balm.. it's wonderful. It's so soothing to your face, removes makeup entirely , rinses off well. The best part ..leaves your face soft without that horrible dry, tight feeling!
