Chief Store Operations Officer, Kecia Steelman, Shares Our Policy Against Reselling Used Makeup
Hearing from even one person alleging our policy is not being followed is one too many. We have zero tolerance for any actions that would compromise the integrity of the products we sell. Our policy does not allow for the re-selling of used, damaged or expired products. As part of our response to these allegations, we have taken the additional step of re-communicating this policy to every single store employee across the country.
Following our internal review, we want our guests to know we remain confident that in each and every Ulta Beauty store they will have an exceptional experience including the highest quality products. That is our promise and commitment to all of our guests.
If you are ever unhappy with your purchase for any reason, please return it to any Ulta Beauty for a full refund.