ULTA CUSTOMER SERVICE
Order Changes / Cancellations
To serve you better, ULTA.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
Ulta Beauty is dedicated to bringing you an unparalleled shopping experience from start to finish!
If you're not completely satisfied with a product for any reason,
just return the product to us for a full refund. Here's how:
Time limit on returns:
Products must be returned within 60 days of the purchase date to receive a refund
to the payment method used on ULTA.com. An Ulta Beauty Gift Card or eGift Card will be issued for returns of
products after 60 days of the Process Date on the order packing slip when returned to the processing center.
Returning free products/gift with purchase:
You may keep the free gift with purchase that
you received as a part of your order.
- Products returned to stores that were purchased using an online
payment service (i.e., PayPal) will be refunded to your
preferred credit card or issued as a store merchandise credit.
- Store credit will be issued for returns without a receipt,
or for returns that are not made within 60 days of purchase, not the ship date.
- A store credit will be issued on a return, providing the return
is accompanied by the Gift Receipt.
- Ulta.com orders placed using a gift card and returned to the Ulta Beauty
returns center will receive a new e-gift card for the return value.
- In the case of shipping damages, please contact the carrier.
Ultamate Rewards Points
- Rewards points earned for product being returned will be deducted from
- If you redeemed your rewards points to buy an item and then return it, those points will be added back to your Ultamate Rewards balance.
- If you purchased multiple items in a transaction and you only return one item, you will have the proportionate number of the points added back to your Ultamate Rewards balance. Those points will be available for use on your next transaction.
- You can always choose to exchange the item for something else in the
store and receive the same discount - we have more than 20,000 items for you to choose from!
Returning your ULTA.com Order
Refunding shipping fee: Original shipping charges paid at the time of ULTA.com
order submit are refunded only if the product is defective or mis-shipped by ULTA.
Return your ulta.com order to an Ulta Beauty store
- Bring your original email order confirmation, packing slip and all original
packaging materials to your nearest store
- No need to bring the packing slip if you used your Ultamate Rewards account
to make the purchase. If you did not use your Ultamate Rewards card, then bring your packing slip,
email order confirmation, and all original packaging materials to your nearest store.
- To reprint the order confirmation email, locate the order number on the
bottom of the pack slip. Login to your ULTA.com account,
select order status. Then select your order number to print.
- Online purchases returned to an Ulta Beauty store without the original
email receipt and pack slip are only eligible for exchanges or store credit at the current lowest selling price.
- Online purchases, returned in store, are not eligible for return of purchase shipping costs or gift wrapping charges.
Return package shipping fee:
- ULTA does not accept CODs for returned merchandise. Return
shipping charges are the responsibility of the purchaser.
- To avoid return shipping cost, you may bring your merchandise and the packing slip
to your nearest Ulta Beauty Store
Returning your ulta.com order by mail
- Apply the return mailing label outside your returns shipping carton. Mailing label is
included in your shipping package.
- Mail your return using a traceable ground shipping method
(we recommend UPS or the U.S. Postal Service insured mail) to:
- ULTA.com Returns Center
1135 Arbor Drive
Romeoville, IL 60446
- RETURN PRODUCTS TO ULTA BY GROUND-ONLY SHIPPING METHODS - Certain items in your
order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows:
aerosol items, some alcohol-based items, items that contain contents under pressure,
and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due
to air shipment restrictions and regulations.
- For products returned to the ULTA Returns center, we will notify you via email when we
have processed your order and issued a refund. You can also login
to your ULTA.com account,
click order status and look up your order for the return status.
Returns processing time
- Please allow us 30 business days for receiving and processing your online order return.
- Credit will appear on your account within 7-10 days after we processed your return.
Credit will appear on your statement within two billing periods depending on your billing cycle.
Returning your store purchase in store
- Merchandise returns made without a purchase receipt (or verification of the purchase through the Guestï¿½s Ulta Beauty account information) will be credited to the Guest in the form of an In-Store Credit in an amount equal to the lowest retail price at which the returned product was sold by Ulta Beauty during the 90-day period preceding the return.
- If for any reason you're not 100% satisfied with your purchase, it may be returned. All returns must be accompanied by the receipt and all original components.
- A full refund will be issued on a return, providing the return is within 60 days of the original purchase date.
- A full refund will be issued on a return that included a FREE product or FREE gift, providing the return is within 60 days of original purchase date.
- An in-store credit will be issued on a return after 60 days of original purchase date.
- An in-store credit will be issued on a return, providing the return is accompanied only by the Gift Receipt.
- For a return without a receipt and without the use of an Ultamate rewards card ; refund will be on a merchandise credit at the lowest selling price within the last 90 days.
Returned Check Policy:
A service fee will be added for any check returned unpaid by the bank. In accordance with
State law, NSF Checks may be submitted to your bank electronically. There is a 10-day waiting period required for
Coupon Rewards Certificates:
Unfortunately, we are unable to return the coupon code you used for your purchase
- Products ordered online can be exchanged in your local store.
- Customers are responsible for paying any additional difference in price and sales tax for exchanges of
greater value. An in-store credit will be issued for the difference in price and tax for exchanges of
lesser value without a receipt and with a receipt will receive full value if it is within the 60 days of original purchase.
Returned Merchandise Policy
- We take protecting the integrity of the products we sell very seriously. Ulta Beauty's policy does not
permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed
at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained
to catalogue and then properly dispose of any returned items that have been used, damaged or expired. For more
information, please click here.
Shipping Rates and Policies
ULTA.com ships to Continental U.S., Alaska, Hawaii, U.S.
Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could
arrive in multiple packages. Click
here for more details.
FREE Shipping Promotions
- Orders qualifying for FREE or discounted shipping
promotions are shipped via our
- FREE or discounted shipping is available in the
Continental U.S. only, and excludes Alaska, Hawaii, U.S.
Territories, PO Boxes, APO/FPO addresses and oversized packages.
Shipping Methods, Costs, and Delivery Times
||Shipping and Handling
|| Total Delivery Time**
||Estimated Delivery Date:
Within 3 to 6 business days
||Estimated Delivery Date:
Within 3 to 4 business days
||Estimated Delivery Date:
Within 2 to 3 business days
*All shipping charges include handling, order processing, item
selection, packaging and transportation of items.
**Total delivery time includes processing and carrier transit
- Our Standard Shipping combines the capabilities of UPS and
USPS, delivering packages to you more efficiently. UPS will deliver
your package to your local post office, where your postal carrier
will make the final delivery to your door or mailbox.
- This allows packages to arrive on Saturday as well as any
other business day. Tracking is still available through UPS and will
indicate the estimated delivery date.
- This shipping method is available for shipments to
Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and
- This shipping method is the only shipping method available
for shipments to U.S. Territories, PO Boxes and APO/FPO addresses.
This shipping method is available for shipments to Continental U.S.,
Alaska and Hawaii addresses only.
ULTA Processing Time
Orders are typically processed for shipment in 1 to 2 business days.
Not all Shipping Methods are available for all shipping
addresses. Refer to the Shipping details above for available
Shipping Methods for your address.
All orders containing Hazardous Materials have
restrictions. See below for details.
Certain items in your order may be considered Hazardous
Materials (HAZMAT). Hazardous Materials are as follows: aerosol
items, some alcohol-based items, items that contain contents under
pressure, and others (e.g., hairspray, nail polish and items
containing flammable, volatile or corrosive chemicals).
The U.S. Department of Transportation (USDOT) requires
ground-only shipment of Hazardous Materials due to air shipment
restrictions and regulations. Therefore, these items cannot be
shipped to all addresses.
All orders containing Hazardous Materials must be shipped via
Standard and cannot be shipped via
All orders containing Hazardous Materials can
only be shipped to addresses within the Continental U.S. and cannot
be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/
- Ulta.com does not ship to international addresses.
- Guests can place order for delivery to Canada by visiting the Borderfree site at global.ulta.com. For
information about Borderfree, visit shop.borderfree.com/help.
- Some merchandise may not be available for purchase due to restrictions.
- If items cannot be exported from the United States or imported into Canada, you'll receive notification
- International orders are not eligible for Ultamate Rewards.
Ulta Beauty Coupon and Promotion Exclusions and Restrictions
Ulta Beauty carries more than 20,000 products and over 1000
fabulous brands, but unfortunately, our coupons sometimes exclude a
small number of these products and brands. We wish we could extend
these special offers far and wide on all of the products and
services we offer, but we are often limited by reasons beyond our
control. Please know we are always looking for opportunities to
provide added value and the best prices available to our customers
and thank you for your understanding.
Please note the following list of exclusions and restrictions that
generally apply to ULTA
- Excludes Beauty Services from The Salon, Dermalogica Skin Bar and Benefit Brow Bar, fragrance,
and some prestige brands of cosmetics, skincare, haircare, and nail.
- Cannot be redeemed for cash or gift cards.
- Cannot be combined with any other ULTA coupon offer.
- Not valid on prior purchases.
- Limit one per customer.
- Valid through dates specified on coupon or promotion.
- Void if copied or transferred and where prohibited by law.
- Please note some coupons and promotions may be offered
only on ULTA.com
- Only one coupon code may be redeemed per order on ULTA.com
Brands, products, services and categories that are excluded
or restricted from ULTA coupons and promotions are subject to
change without notice. Please review the specific exclusions or
restrictions with each ULTA coupon or promotion prior to
redemption. For ULTA.com shoppers, items excluded from coupons and
promotions will be indicated in the shopping basket. If you have
questions, please contact an ULTA store associate or ULTA.com
Customer Service Representative.
Redeeming Coupons - ULTA.com
To redeem an ULTA coupon with a valid coupon code, place all
items you would like to purchase in your shopping basket. Redeem
your coupon by entering the coupon code in the space provided and
click APPLY CODE. If the coupon code is valid, the applicable
discount or promotion will appear in the shopping basket. Please
note that not all in-store coupons and promotions can be redeemed
on ULTA.com and not all ULTA.com coupons and promotions can be
Only one coupon code may be redeemed per order on ULTA.com
and each coupon code may only be redeemed once.
Redeeming coupons in an Ulta Beauty store
Coupon /need to be presented at time of purchase and within the specified dates.
Expired Coupon / Reward Certificates will not be accepted.
Prior purchases do not qualify for use with coupon / reward certificates.
Orders qualifying for FREE or discounted shipping promotions
are shipped via our
Standard service only. FREE or
discounted shipping is available in the Continental U.S. only, and
excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO
addresses and oversized packages.
ULTA.com makes every effort to ensure that all of the
merchandise we feature is in stock.
In the event that an item becomes out of stock after your
order is submitted, we will ship the rest of the items in your
order and send you an email indicating that one of your selected
items is out of stock. You will not be charged for the out of stock
item. We will not ship the item when it is back in stock, as we do
not have a backorder system.
Billing and Payment Information
Can be used in store?
Can be used online?
|Visa credit card
|Master Card credit card
|Discover credit card
|American Express credit card
|ULTA plastic Gift Card and eGift card
For Successfully Submitted Orders
Orders placed with credit/ debit Card
- Your financial institution will place a temporary hold on the funds for your
order as it processes. This is not a charge and the hold will be released once your
order has shipped.
- You may receive more than one shipment notice as items in your order ship,but
you will not be charged until we send you the final shipment notice.Once you
receive the final shipment notice, your card will be charged and the temporary hold
will be released.
- We only charge you for items that have shipped. Any item(s) that are cancelled
and/or can no longer be shipped will not be charged and your final shipment notice
will contain an adjusted price.
Orders placed with Ulta Gift Cards
- Once you submit your order, the funds will immediately be deducted from your Ulta Gift
- Hold onto your Ulta Beauty Gift Card until you receive
your entire order. If we can't fulfill the portion of your
order that was paid for with your Gift Card, we'll return the
money to it when you get your final shipment email.
Orders placed with Ultamate Rewards points
- A temporary hold will be placed on the Ultamate Rewards points youï¿½ve redeemed
to pay for your order.
- Once your order ships and youï¿½ve received your final shipment notice, the hold will
be released and the points will be deducted from your account.
For Unsuccessfully Submitted Orders Placed with credit/ debit Card
- Your financial institution will place a temporary hold on your card for the amount of
the order when:
- An order is attempted, but not successfully submitted
- The order is ultimately fully cancelled
- The temporary hold is in anticipation of the order being shipped. You wonï¿½t be
charged for an unsuccessful order submission and the temporary hold will expire
automatically within the timeframe set by your financial institution.
Fully cancelled orders:
- If your order has been fully cancelled, the temporary hold will expire automatically
within the timeframe set by your financial institution. You may also
contact us to release the hold with the following information:
- First and Last Name
- Order Number
- If you used an Ulta Beauty Gift Card to pay for any
part of your order, the money will be returned to it at the
time your order is cancelled.
- Any hold placed on your Ultamate Rewards Points will automatically be released within
14 days from the order submission.
- For your own security, you wonï¿½t be able to submit an order on ULTA.com if the billing
address, credit card expiration date and/or security code doesnï¿½t match your credit card
- ULTA.com requires you to enter the correct security code with every purchase. We will not
remember your security code
- Sales and shipping tax will be applied to your ULTA.com order depending on the items
and the laws of the state where the order is shipped. Youï¿½ll see the tax in your order
summary before submitting the order.
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Customer Satisfaction Policy
We greatly value you as a customer.
Our goal is to provide you with an enjoyable, informative,
and convenient shopping experience for cosmetic and beauty
If for any reason you are unsatisfied with your experience on
ULTA.com, please contact us. If for any reason you are unsatisfied
with a product you have purchased on ULTA.com you can return it to
our fulfillment center or any of our stores (according to the RETURN INSTRUCTIONS provided).
Thank you for shopping with ULTA.
Gift Wrap / Gift Box
Sending a gift?
Depending on the time of year, we offer gift wrapping or gift boxes plus personalized gift note services. We offer gift wrapping from January through October and we offer gift boxes from November through December. Choose a gift option in the Shopping Basket and we will wrap or box your purchase and we will include an optional personalized message with your order.
PLEASE NOTE: Individual items within an order cannot be wrapped or boxed separately. Oversized/overweight items are not eligible for gift services.