Product Reviews Rated 3.88 out of 5 stars
605 Reviews
Most Helpful Positive Review Great on my skin -- but would prefer unscented I've been using the ultra Gentle Daily Cleanser as a facial cleanser (I even use it to lather up for a shave), and as a body wash. It's been great. My skin feels smooth and soft, not dried out. My only quibble is the perfume. An unscented version would be wonderful as I'm sensitive to scents.
Most Helpful Critical Review Kind of disappointed... I really wanted to rate this product 5 stars but why the fragrance??? Labeling a product 'Ultra Gentle' and then adding fragrance to it! Really? I cannot figure out the smell... It's disgusting. Same goes for the other 2 Ultra Gentle products. Sad thing is, I love them all. This cleanser is awesome but the fragrance gets to me. It really does give you a slight headache to us fragrance sensitive individuals. There's no need for it! I love how companies think 'fragrance' will be accepted & liked by all. That's not always the case. Leave it out when formulating for sensitive skin!!
Reviewed by 605 customers Not Gentle 2
KD from Mi
This cleanser "works" in that it will make your face clean and remove most make up. But it is not gentle, nor hydrating. I have sensitive, dry skin and I'm breaking out after using it. It also makes my face feel super tight and has made my dryness a lot worse.
Great for Dry Skin 5
anonymous from Northern California
Neutrogena ultra gentle is the only facial cleanser I can use. All the others dry out my already dry skin and cause skin irritation and pimples. I highly recommend this product to people with dry skin like me.
Ok but not great 2
Elisa from New York
I've used this for a long time. I have sensitive skin that's combination leaning more on the dryer side. I found that this still made my skin feel tight and dry after using it. It gets the job done and makes my skin feel very clean but I definitely wouldn't recommend it to someone who has even more sensitive/dry skin than I do.
Also I don't see how it can possibly be made for sensitive skin when it has fragrance in it (it's also listed in the ingredients) I typically try and stay clear of that as it really irritates my skin. If you're looking for a really good hydrating cleanser that won't dry you and and will make you feel clean I recommend Cerave Hydrating Cream-to-Foam Cleanser it's fragrance free and makes your skin feel clean, soft, and supple.
Does not foam 2
Retired from Milwaukee
I am confused and bewildered. Why does the bottle say foaming formula and not only does it not foam, it barely lathers. Not what I expected based on the label.
Please make an unscented version 4
Eb from Queens
It is a lovely easy cleanser that is effective yet doesn't hurt my sensitive skin.
BUT it smells like cheap fake rose perfume and it lingers....
The scent is so strong it gave me a headache.
Excellent! 5
anonymous from Texas
Cleanser is very gentle on the skin and leaves no residue!
Works well, but it's heavily scented 4
RobC from New York City metro area
I really like the way it cleans and feels. It doesn't make my sensitive skin break out. But it has a strong scent unfortunately, which I find aggravating. It's hard to rub off the scent, and THAT additional rubbing irritates my skin. Bummer. Someone else said that they liked that it was unscented, but looking at the ingredients list I clearly see "fragrance" listed. I wish there was an unscented version.
Excellent product 4
anonymous from New Jersey
Excellent product. I would give 5 stars if it was unscented.
Great Cleanser 5
anonymous from Roanoke, VA
It works pretty well. It cleans without drying too much and it's unscented without smelling gross. Doesn't cause breakouts or irritate my skin. Perfect for my curology routine!
Smells like the morning burst cleanser from my preteen years 3
Sintia from Los Angeles
I think this face wash is too fragranced to be marketed as for sensitive skin. has a weird burning sensation around my nose and mouth, I've also felt the same way with the hydrating creamy version of this??? Will resort to using to wash my hands, brushes, etc
Neutrogena Rocks! 5
anonymous from Flushing, NY
I love that this product is gentle, unscented and leaves my face feeling really clean but not dry!!
Reccomend for Sensitive Skin!! 4
anonymous from Kane County, IL
First time I used this it did dry out my face a little but after the second day it went away. I use once daily. My skin feels clean and soft after!!! Finally a cleanser that works for me.
Best daily cleanser. Ever! 5
anonymous from Daytona Beach, Florida
I use this product as a daily cleanser everyday. It foams up nice, does a super job of getting skin really clean without stripping the skin or leaving it dry or irritated. It is an awesome value because you get a huge amount at a great price. I love the fragrance, too. I highly recommend it!
Great! 5
anonymous from New Jersey
Like the name, it is so gentle with the face. I love it!
Awesome cleanser 5
chris1234 from Elizabeth
Bought this cleanser because I needed a cleanser without any actives. Removes sunscreen and makeup well. Doesn't strip the skin and doesn't feel tight afterward. really an awesome cleanser
Breaks you out!! 1
K from None
This product definitely breaks you out. I noticed I was even more oily than I normally am when I used this product. Definitely not my favorite.
Amazing!!! 5
anonymous from Texas
I've used Neutrogena products for about 7 years or so. All of them have been great! But this one by far is the best one for sensitive skin. It cleans thoroughly and does not irritate your skin! Love this product.
Super rough to my skin 1
Martalu from Dallas, TX
My dermatologist recommended this product because I have very sensitive skin. I have always used Neutrogena for my face. I used for two days and my face became incredibly dry, raisin appearance to give you and idea of how bad. Very disappointing, I won't use it again/
Nice simple gentle cleanser 5
TSide from Alabama
This is a nice gentle cleanser. It leaves my skin soft and does not irritate. I would recommend this product. Great quality for the price.
Does what it says 4
Msjennm from San Diego, CA
Perfect for my sensitive skin and leaves me feeling clean, although a good moisturizer is needed following each wash.
NOT for sensitive skin. STRONG Fragrance??? 1
Minnie from Los Angeles, CA
I bought this product because it was labeled "Ultra Gentle" and for people with "Sensitive Skin" in mind, yet it has fragrance. This makes no sense, fragrance is a major irritant in skin care products and causes redness and irritation. That was very disappointing to open the bottle just to feel like I'm putting Laundry Detergent on my face. No idea how you can describe it as such and call it dermatologist formulated. Fragrance does not belong in "ultra gentle, sensitive skin lines" and even if it wasn't labeled that way, it stinks like floor cleaning chemicals. Yuck. Irritated my sensitive skin.
Helped with my oily skin!!! 5
Melina from Maryland
I use this every morning and almost every night and I see good results. It's really helped with my oily skin! (I have extremely oily skin)
Would Be Perfect, If Not for Fragrance 3
Michael C from WI
My mom is allergic to propylene glycol and fragrance, which prevents her from using most cleansers. While this product doesn't have propylene glycol, it has fragrance, so she is no longer able to use it after an allergy skin test confirmed her sensitivities to fragrances. From reading the reviews on this product, I can say that the rating (currently 3.9 out of 5) would be very much near 5 out of 5 if it weren't for the fragrance. Neutrogena has tons of cleansers with fragrance, so the "Ultra Gentle" line should at the very least be fragrance-free to differentiate it from the others. Neutrogena explains that the fragrance is designed to be mild enough to be safe for most people with sensitivities to fragrances, but quite frankly the scent doesn't add any value to the product and only makes it so that there is an unpleasant taste sometimes if the cleanser suds come in contact with the mouth. In order to compete with some of those other gentle cleansers on the market, the Ultra Gentle Daily Cleanser should either have the fragrance completely removed, OR it should also be available in a fragrance-free version, like the Hydro Boost Body Gel Cream. Please consider these suggestions; she would be able to use this if not for the fragrance!
Damaged items 1
YvonneD from undisclosed
The box arrived totally damaged!!! One of these items busted inside of the box and everything was saturated with the product. Didn't even have the packing slip to return the box because it was all saturated with liquid and torn apart!
IN LOVE 5
kate23333 from USA
I've been using this product since 7th grade, and it's my favorite thing in the world. I have very sensitive skin, and this has never once irritated it. I have fairly clear skin, but when I have a breakout or two this always pulls through and erases them! I wash my face with only this every single night, and sometimes even use it in the morning. Love!!
