Our Response to COVID-19

The health and safety of our community have always been our top priority, especially in how we reopen stores. We've been following guidance from federal, state and local government as well as localized COVID-19 data. Taking all of the above into consideration, we’ve decided to move forward in reopening select stores.

We know many guests have wanted a safe, convenient way to get the beauty essentials they love – and we want to deliver on that in the best way possible. With increased measures in place, we’re ensuring a safe, in-store shopping experience with hair services in select states and locations.

We’re taking a phased approach to reopenings, and more than 180 stores will reopen May 11th. More will follow as we monitor closely.

You can find the list of reopened stores here, which we’ll keep updating.

Select stores that are reopening will have reduced hours:
Monday–Saturday: 10am–6pm
Sunday: 11am–6pm

We’re making important updates and changes to ensure a safe shopping experience that follows CDC guidelines and local mandates. Here’s what you can expect:

• Face Coverings: All associates and Stylists will wear face coverings. We ask that you do the same while you're in the store.
• Social Distancing: To ensure appropriate distancing of at least 6 feet, you’ll find signs or floor decals throughout the store. Additional measures include limited occupancy of 40 or less, and safely-spaced registers with protective barriers. We encourage contactless payment where possible.
• Increased Cleaning In Store: We’re committed to increasing our already strong practices throughout stores as associates will implement new cleaning policies to disinfect areas throughout the day. Additionally, hand sanitizer stations will be installed throughout the stores for customer use. We have switched to plastic baskets in store which we’ll clean after each use.
• Associate Wellness: As the heart of our business and the guest experience in store, our associates will be prepared to serve you as best they can. We are implementing mandatory wellness checks before the start of shifts, have physically rearranged breakrooms and are implementing safety training on new policies and procedures.
• Beauty Service Safety: By appointment only, hair services will be available in select stores. Safety measures for salon services include required face coverings for guests and associates, required gloves for associates, regular laundering of capes and aprons, staggered stations to support social distancing and increased sanitization processes. Where open, our services team will offer hair salon services only. Your stylist will explain what to expect during your visit in more detail at the beginning of your appointment.
• Testers: Product testers are not available for use in store. Open product is for display only and you’ll find signage throughout our stores reinforcing the new policy. We encourage frequent use of hand sanitizer as you shop, which will also be available.

Yes, we require everyone to wear face coverings inside our stores and during beauty services. It's our way of taking good care of you, and a way for you to take care of us and everyone in the store.

We’re limiting the number of people in each store to 40 at a time, including associates. You’ll see signage throughout the store as a reminder to allow at least 6 feet between yourself and others. We’ve also developed training for our associates and services teams.

As part of the pre-shift health check, associates will take their temperature at locations where Curbside Pickup is active or stores are reopened. This is part of the associate self-screening process related to key symptoms once they clock in for scheduled shifts.

Hair and brow services will be available in select reopened store locations with new safety processes and protocols in place; we will not offer skin services at this time. Please check your local Ulta Beauty Salon for service availability.

Hair and brow services will be available in select reopened stores with new health processes and protocols in place; we will not offer skin services at this time. Please check your local Ulta Beauty Salon for service availability. Your stylist or arch expert will provide more information about what to expect upon your arrival at your appointment.

• All salon stylists, arch experts and guests will wear face coverings
• Salon stylists and arch experts will wear new gloves for every service
• Guest capes and stylist aprons will be changed and laundered after each use
• All services are by appointment only; no walk-ins at this time
• Implemented staggered station use to support social distancing
• Stylists and arch experts will participate in health and temperature check prior to shift
• Increased sanitization protocols and more frequent cleaning

We accept (and encourage) your favorite contactless payment methods like Apple Pay, Android Pay, Samsung Pay and contactless cards, including the Ultamate Rewards Credit Card. However, our reopened stores will accept cash, credit and gift cards as well.

Yes! Reopened stores will offer both Curbside Pickup and Buy Online Pickup In Store. We continue to extend our Curbside Pickup offering, even in areas where stores aren’t reopening. You can find active Curbside Pickup locations here.

Yes, we’re accepting returns in store. We’ve even extended our return timing to 180 days to accommodate those who have purchased something while stores were temporarily closed.

If you’d rather process your return by mail, here’s how it works: Print your order confirmation and mark the items you want returned. If you don’t have access to a printer, neatly write your full name, order number and the item numbers for the products you’re returning (these can be found on your receipt) and send to the following address. You’ll receive a refund in the form of your original payment.

Send to:
ulta.com Returns Center
1135 Arbor Drive
  Romeoville, IL 60446

Good news—since stores have been temporarily closed since March 19th, we’re extending our return policy to 180 days.

While in-store merchandise credit is only designed for in-store use, it doesn’t expire. That means it’ll be waiting for any future purchase when you’re ready to visit our stores.

Unfortunately, no. To limit contact and ensure everyone’s safety and comfort, we ask that you leave your own shopping bag at home. For now, please allow us to provide you a bag for your purchases.

In light of temporary store closures, we postponed points expiration until 5/31/20, to allow guests more time to use their points. Points continue to expire quarterly (March 31, June 30, September 30 and December 31), 1 year after they are earned. Points do not expire for Ultamate Rewards Diamond and Platinum members.

Comenity Capital Bank handles all payment questions. You can send them a message through the Secure Message Center on Account Center. If you prefer calling, the phone number is listed on the back of your Ultamate Rewards Credit Card and on your billing statement.

As one of the many precautionary measures we’re taking due to COVID-19, we’ve placed our mailers on hold. Please visit ulta.com Sales & Coupons to learn more about our current offers. Thanks for your understanding!

We know many of our guests were excited about the $15 free shipping offer. Unfortunately, this was always meant to be a limited offer. We’ll continue to bring our guests new offers to help you shop during this time. Thank you for understanding.