Rated 3.26 out of 5 stars
Most Helpful Positive Review Excellent product
I bought a single use packet of this masque and I just tried it (I left it on for 30 minutes) and my hair loves it. I'm Japanese but I have four different hair textures - the majority of my hair is thick and wavy but some of it is fine and straight, some is thick and straight and I have a lot of frizz. I also noticed that the wave in my hair has been disappearing as I get older but the masque brought out the wave, made my hair really soft and got rid of the frizz. I also bought a single use packet of the Manuka Honey & Mafura Oil Intenstive Hydration masque so I'm going to try that next week and decided which one works best for my hair.
Most Helpful Critical Review Not moisturizing enough at all
I had tried 3 other brands of deep conditioners (L'Oreal's Repair Balm, Proclaim Cholesterol and Macadamia Natural Oil) in recent years, and while some were awful and some were passable, I thought I would try SheaMoisture since I had so enjoyed using their Curl Milk and hair-washing products.
Wow! I was so, so disappointed. I have kinky coils that were in no shape or form hydrated by this particular masque. I used it for about 30-60 minutes the first time and it actually made my hair DRIER! I could barely detangle without knots when I went to style my hair.
My second time, I added olive oil to the product at a 60 (SheaMoisture)/40 (Olive Oil) ratio. This produced MUCH better results.
The third time, I mixed with 50% Cholesterol and 50% SheaMositure. The results were servicable, but made me think I should have just used the Cholesterol and be done with it!
In short, if I am buying a deep conditioning masque in a box/bottle/can, I do not want to have use additional products I have on hand to enhance the product I just paid for. I will continue to make this masque work for me, but I will not repurchase, as I can get more bang for the buck elsewhere.
And also, I will be able to get moisture better from so many other products.
Reviewed by 318 customers I Love This Stuff
Lexi from Florida
I find it interesting that this product is either a hit or miss for some people. I actually find this deep conditioner very moisturizing and my hair loves this stuff. I have bleached blonde 3b curly dry hair and does a great job giving my hair extra moisture.
Product was a fail!!!!!
LILADY from undisclosed
I was in the mood to try a new product. I have used several deep conditioners over the years with very good results. This product do not "work" into my hair ...just laid there in big globs. Try to comb thru....no good spread of product. Waste of money and time for me!
Dried my hair out so bad!
Gigi from TX
I have very very thick curly hair. It's 3b-3c texture wise, but its very frizzy and dry already. I had really high hopes for this masque because i thought it would do well moisturizing mixed ethnicity hair, but it actually made my hair MORE dry than it has ever been! It felt like I just rubbed bleach all over my hair or something. It was so dry that it knotted up so badly after drying and seriously felt worse than it has ever been. Usually I find that most products are too light for my hair, so this was surprising and disappointing.
Good end results
HappyGirl from Traverse City, MI
While the smell is nice, it could be a little bit overpowering for some. I have very fine long straight hair and I leave it in for 35 to 40 minutes once a week. It leaves my hair soft and stronger. However, there's not a lot of "slick" when rinsed out and you may need to use a detangler before you comb your hair out after use. For the price, it is a great once a week deep conditioner.
Wish it was better
Curly Mel from San Antonio
I don't love this product but it's better than many other curly friendly products. I have mostly 3 a/b curly hair but i have some transitioning 2c waves from bleaching damage. I have high porousity so I need moisture especially here in central Texas where it's humid. I apply a lot of product in my hair to drench it but it still doesn't feel like it hydrates it enough. It leaves an oily texture in my hair which is okay but i wish it made it softer. I wouldn't use it more than once a week because it will create a lot of build up.
Abbie from Utah
I love this mask. i leave on for 30 mins or more. it leaves my hair soft and for some reason it also seems to remove and deposit I have on my hair. my hair gets brassy from the water and some how this seems to remove it.
Nainerdoll from Cali
I have wavy hair and I started getting patches of psoriasis on my scalp, so I wanted something moisturizing to mainly help with that. Since I've been using this I've barely felt itchy!! And my hair is much less frizzy, will definitely continue to buy!
maeleigh from united states
i used this on my hair and it dried it out more than my shampoo, i couldnt even brush through all of the knots it made. the thing is, my hair never gets tangled at all. i have low porosity 2b hair that is frizzy and it made it worse. please dont use this because it will do more harm than good
Worst conditioner I've ever used
Audie from undisclosed
I was so excited to try this. It was thick and rich when I scooped it out of the tub but I immediately knew something was off when it felt like I was rubbing bar soap into my hair. I couldn't even get a comb through my hair when I rinsed it out. Left my hair a dry frizzy mess.
kaylee from undisclosed
it smells good but definitely dried my hair out more than it moisturized, had even more trouble combing through my hair.
I found it strange...
Monique from TN
I found it strange how it actually dried my hair out.
Leola pearl from undisclosed
It's a nice product & it has a nice smell but expensive
Curlylou from undisclosed
I was apprehensive to try the shea moisture raw shea butter mask because of the reviews about leaving hair dry, however I did my research and I mixed it in with a generous amount of Extra virgin olive oil. Now let me tell you I left the treatment in as advised on the product and my 3c,4a low prosperity transitioning hair loved this. my hair felt so soft and healthy never seen that before. My curls were popping and I even had the wash and go look!
Not for me
Monique from TN
I tend to like thick masks, but this was too thick. I did not like this at all. I thought that it would be ultra moisturizing given it's shea butter, but no ma'am. This mask is not good. Save your coins if you have thick, dry, low porostiy, type 4 hair. It might work for more looser textures though.
Angel from Tampa, FL
Amazing. But let me tell you this isn't a one time use you see results product. I first started using this product when I damaged my long thick curly hair from highlights, straightening , and not using conditioner. I use this product 1-2 a week and I'll leave it in for 30min-1hr. I did this for 6 months consistently because I was transitioning for dry damaged straight ends curly hair to now spirally bouncing soft curly hair. Some people may say don't leave it in for more than thirty because it doesn't do anything but for me it does. Whenever I'm using this product sometimes I mix in coconut oil, raw egg, castor oil and olive oil. This adds moisture to it. But the product works good on it's on with consistent use. Overall I would say this product is amazing I've been using it for 5+ years to keep my curly hair healthy. Highly recommend.
Amazing! Don't listen to negative reviews...
rebekahmoss411 from undisclosed
I have 3b hair and have recently been losing a lot of hair. I had medical tests done and nothing is wrong. Anyway...I used this masque and I hardly lost any hair and there were zero tangles in my hair. My hair felt so soft and my curls have seriously never looked this good. I also use the smoothie leave in...another great product. I am so grateful for these products....Thank you Shea Moisture, you guys rock!!:)
thick, clumpy, and doesnt moisturize
pattycakes from hartford, ct
this product is so thick and clumpy it doesnt distribute through your hair and i dont find it to be moisturizing at all - my hair feels dryer than usual when i use it
Jay25 from undisclosed
My hair type is 1C- i'm hispanic with extremely thick hair that's somewhere in between straight and curly. I've recently made the mistake of over washing my hair on vacation and going in a pool for a week straight, and i found my ends very brittle and dry, and i lost many of my end tips due to the breakage. I was looking for something that would rejuvenate my hair and this mask after a single use has left my hair ridiculously shiny, moisturized and genuinely my tips look so much better and not as frayed, brittle and frizzy. Not only that but i have no complaints about the smell, to me it's a very refreshing and nice scent! To anyone who needs a damage remedy or has naturally dry hair such as myself, this mask is amazing. (side note: i've gone natural with my hair as of a year from now and recently cut out any types of heat treatment)
Leaves hair super dry!!!
Eunice2019 from undisclosed
I bought it because it had great reviews, my kids are mixed and have dry hair. I applied it on wet hair, let it sit for 5 minutes then rinse. It left their hair feeling more dry, I'm very disappointed. Will not buy again! But it may work for someone else.
Notcoolman from EP TX
I've been trying to repair my hair for the last year and I came across this product. I decided to get it to boost my routine and soften my hair a little more, it ended up doing the opposite. Not purchasing this again. I have 3a/3b curls and it just made my hair dry, stiff, and easily tangled.
Dark Skinned Queen from Atlanta, GA
This is my FAVORITE deep conditioner!!!!! I love how soft my hair is & I leave it on for about 40 mins with a plastic cap and a towel wrapped around my head. My hair is always so soft and moisturized after!
Not as moisturizing for chemically treated hair
Allissa from Indiana
I have corse curly hair that I recently bleached. I am trying to smoothen out my hair but this did not do the trick for my hair. You also have to use a lot of it to cover all of your hair.
Freeheart from undisclosed
Used this product for the first time because my hair was extremely dry and somewhat hard to the touch. I used this and it felt like pure butter melting in the strands of my super thick and coily hair. This products is AMAZING going to get the entire line for my family.
I adore this mask!
Diane from Ohio
I slathered this stuff on after shampooing, put on a shower cap in the shower and let it do its thing while I shaved my legs. Rinsed it out and my hair looks fresh out of the salon - even though I haven't had a trim in months thanks to this pandemic. I love this product, and I'll continue to use it every week.
Love SM, just not this one
SPG from Los Angeles, CA
Decided to give this one a try after trying the black castor oil masque but it was a flop for my hair. I'm hispanic, VERY curly but thin hair. I also have ALOT of it. An in shower masque is required for my hair.
This one, just doesn't have that slip feel that the castor masque has. Instead, this feels very high friction and makes my hair feel extremely prone to tangles and rough almost.
The only reason it gets 2 stars is because once you rinse and dry/ heat style the hair, you can tell that it improved your hair. Also, I like the good ingredients and the price. IDK,I'll stick to black castor masque.