Product Reviews Rated 2.25 out of 5 stars
12 Reviews
Most Helpful Positive Review So Glad I'm so sorry for the experiences described. Thankfully, I received six pairs of gloves as advertised. My hands feel soft and supple... and my cuticles.... wow. I'm so happy with purchase I just bought four more before they are gone.
Most Helpful Critical Review False Advertising and Buyer Beware. Read the details! Sadly, I no longer trust to do business with Ulta and neither should you. Here's why:
I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Even the OPI website says so.
The worst part is that when I called Ulta, they committed that they would send me the remaining 5 packets and that I would receive a confirmation email within 24 hours. Instead, I received the attached email, going back on their word, even with me providing clear evidence of their mistake. The least they could've done was offer me a discount on a future purchase to compensate.
Given the other reviews for this product, the mistake seems to be an ongoing miscommunication between Ulta's product marketing team and their warehouse. However, it's unacceptable that they are making customer's pay for their own mistake. It's a clear violation of consumer rights (which I will be reporting). They know they made the mistake too because I see they since changed the quantity number to "1", without compensating the customers who fell victim to their error/lie. No matter how small or large a purchase, this situation represents the company as whole - a lack of integrity, accountability and poor customer service. Ulta - I used to love you guys, but now I can't trust you :(. BUYER BEWARE.
Reviewed by 12 customers ONE packet 1
Lea from Baton Rouge, Louisiana
I love Ulta and their point system, however, I will be returning this product. Almost $30 for one time use gloves. It stated came in pack of 6 but received one packet. It literally looks like one of those cheap face mask packets but for $30. I see they since changed it on their website saying 1 packet but still showing 6 in the picture. You can buy for under $10 elsewhere, so no I do not recommend.
False Advertising and Buyer Beware. Read the details! 1
Bianca from Los Angeles
Sadly, I no longer trust to do business with Ulta and neither should you. Here's why:
I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Even the OPI website says so.
The worst part is that when I called Ulta, they committed that they would send me the remaining 5 packets and that I would receive a confirmation email within 24 hours. Instead, I received the attached email, going back on their word, even with me providing clear evidence of their mistake. The least they could've done was offer me a discount on a future purchase to compensate.
Given the other reviews for this product, the mistake seems to be an ongoing miscommunication between Ulta's product marketing team and their warehouse. However, it's unacceptable that they are making customer's pay for their own mistake. It's a clear violation of consumer rights (which I will be reporting). They know they made the mistake too because I see they since changed the quantity number to "1", without compensating the customers who fell victim to their error/lie. No matter how small or large a purchase, this situation represents the company as whole - a lack of integrity, accountability and poor customer service. Ulta - I used to love you guys, but now I can't trust you :(. BUYER BEWARE.
Only got one pair not 6!!! 3
UltaSucks from 81601
False advertisement you will be never get 6 pairs. Don't waste you time.
Do Not Order this Item!!!! 3
ulta-let-me-down from 81650
I've tried to get an order corrected 3 times and now I've been told to take everything back to an Ulta location to get my refund.
You will only ever get one pair of gloves.
it doesn't matter how many times you try to get it corrected they will never get it right.
Don't buy online. Only got one pair not 6 pairs 1
Don't buy online from Franklin, TN
I didn't read reviews first. Don't buy, I also only received one pair instead of 6 pair pack. I returned to Ulta store but get bad for sales staff that had to process return. Since it was shipped wrong numbers didn't match for return had to override to get it to work. I showed them all of these reviews worth the same issue/error. Very disappointed in Ulta online after so many having same issue. Store staff was great.
So Glad 5
Mnap from Newport News, VA
I'm so sorry for the experiences described. Thankfully, I received six pairs of gloves as advertised. My hands feel soft and supple... and my cuticles.... wow. I'm so happy with purchase I just bought four more before they are gone.
Good product but don't buy from Ulta online 2
Glenda from Florida
The gloves helped with my dried out hands however like all the onther reviewers, I only received one pair. I called customer service, they were helpful and placed another order for me; again I received only one pair. At that point I gave up; I'm not going to keep calling.
If they have these in your local store and you can actually get all 6 pair for this price then it is a good deal. Just don't buy online.
Good product but I want the 6ct (COUNT) advertised not 1 2
Jackie from California
Good product for those dry, over-washed, over-sanitized hands, better if you get all 6 masks advertised.
NOT WORTH IT 3
Skin Lover from USA
Like previous reviews made.
I bought this too & only got one pair gloves.
Wished I would of saw the reviews before I purchased this.
ITS ONLY ONE PAIR 3
Husker Gal from Omaha, Nebraska
i ordered this last week When I received my order I only got one pair of gloves. The description tells you it's 6pairs of gloves.
Don't order this unless you only want one pack of gloves!!
Only 1 pair 2
Tatur from Colorado
Great product! However, I only received one pair. This is clearly advertised to be a 6 count, not a single pair. Customer service insisted it was for size. After a bit of back and forth teetering on being rude, I was refunded the purchase price.
BUYER BEWARE!! 1
Michelle from Corona
I bought this because under size it shows as 6 ct, which to me read as 6 count (ct abbreviated). I received my order today and there was just ONE single pack of gloves. Waited on hold forever to speak to a customer service rep and she kept arguing with me that the 6 ct indicates as a size 6 gloves. I informed her that OPI's website has these listed as a 6 pack and this picture is a 6 pack. Refused to ship me the remained of my gloves and refunded me. So just be aware that you're buying a single pair, not a pack.
