Rated 4.11 out of 5 stars
Most Helpful Positive Review Instantaneous gratification!
I have combination/very dry skin, but being a teenager, I still suffer from moderate acne. I bought this cleanser to get rid of some blackheads, fully aware of how dry it would probably make my skin. But no! My skin feels incredibly clean, but also oh so soft, like a babies butt! I use this with the Healthy skin moisturizer, and after the first use my skin just GLOWED. Three days in and so far it just gets better and better! The only drawback is that it smells kind of like tang... but it could smell much worse. I can live with mental images of astronauts and orangutans ever time I wash my face :)
Most Helpful Critical Review Contains PLASTIC microbeads
I used this product for years until I realized the dangers to wildlife, as well as to ourselves. This product contains MICROBEADS, which are tiny pieces of plastic. One product can contain as many as 300,000 microbeads. These beads harm the fish and our waterways. If the fish are eating these microbeads, this means that we are too. I will no longer use this product. I will only use products that are MICROBEAD FREE.
Reviewed by 213 customers Love this gentle scrub
Madonna from undisclosed
Love how clean my face seems after using this product!
Old fella from undisclosed
I have used this product for years. I am very pleased with it. I only wish I had started at a much younger age.
From 5 stars to 1 star
Marcyyy from Oregon
This USED to be a 5 star product but the new formula is terrible. it hurts my face, dries out my skin, and does not remove all of my makeup. I really liked the old formula and enjoyed using it every night for years. PLEASE bring back the old formula! I will not continue to use this new formula.
New formula is not good
ERA88 from undisclosed
I am a long time user of this product. The new formula is not a positive change. Without knowing it was a new formula, I immediately noticed many differences upon first use. No more scrubbing beads, no fresh citrus scent, and most of all, the thicker consistency of the product are all negatives, for me. Please bring back the old formula!
New formula is awful
ERA88 from undisclosed
I have used this cleanser daily for over 15 years. I opened a new container this week, and on the first use I knew something was different. The little scrubbing beads were gone, the consistency was thicker, the fresh smell was gone, and I felt like I had a residue on my face after using. Had to scrub hard with plain water to remove the film. Then I saw the words "new formula" on the label. I used it for two more days, and finally decided that I can't continue using it, there is nothing about it that I like. Please bring back the old formula, until then I will be looking elsewhere for a face cleanser.
I like it
JoyW from undisclosed
I use this product every morning. After washing, you can feel your skin smooth.
i don't new formula
TomS from Virginia Beach
please go back to the old formula that i have used for years. The new formula irritates my skin
I HATE THE NEW FORMULA!!
Bre21 from La,ca
I've used this for literally years and have never had a issue. I used to love this face wash. However, this new formula is making me break out like crazy and I rarely ever break out. At first, I wasn't sure if it was the face wash but after reading other reviews saying the same thing I have no doubt that it is. I'm super sad and disappointed. Will have to find a new face wash.
This product is amazing
Sunita the cook from Apex, North Carolina
This product is amazing Because it is not messy and cleans face very well
New formula, beware
Selena Grace from Paducah, Ky
I have used the old formula for years and it worked great for my skin. Did my regular night routine using this, thinking it was gonna be the same… next day I was developing a breakout, by the fourth day my skin broke out every where I have never had a breakout like this in my life. I never wear makeup hardly in the summer, now Im having to wear concealer everywhere… I am so upset, I feel so horrible about my skin now. I sure hope they take this off the shelves they don't need to be selling this… it's ruined my skin. Don't recommend at all, I don't know how long it's gonna take for my skin to get back to normal.
Hate the new formula
Mownbey from Texas
I've used this product for 10+ years and now have to find another one. The new formula is awful…it leaves my skin feeling oily and doesn't remove the makeup and dirt from my face. I will not use it again. Bring back the old formula!!!!
New formula is horrible, so many breakouts
Amad from Boston
I've been using this product for many years. I loved the old formula and used it twice a day with great results. But you changed the formula. New formula is oily, doesn't clean well, AND CAUSED MY SKIN TO BREAK OUT HORRIBLY! I trashed my remaining bottles and will be looking for a new facial cleanser.
New Formula is awful - bring back the old!
jewelsper from Indianapolis, IN
I've used the Neutrogena Deep Clean scrub for well over 10 years. The New Formula is horrible. I used it for three months. It was super greasy, and it caused me to break out. Why on earth did Neutrogena change a great product? I won't be buying it again unless you bring back the old formula. This is the first review I've ever given for a beauty or skincare product. I'm encouraged by the fact there are many other recent reviews here saying the same thing. I hope other disappointed customers join in the chorus. Tune into the feedback, Neutrogena: Your new formula is terrible. Bring back the old (please)!
New Formula is TERRIBLE!
Jacatac from California
I have used this scrub for years until they recently changed the formula. It is awful and does leave a greasy feeling film on your face. Also, it made my skin break out. I have switched to a different brand and will not buy this cleanser again unless they go back to the old awesome formula.
My Favorite Face Cleanser
Abkisa from Naples, FL
This isn't as grainy as I'd like but it is a super cleanser and smells wonderful! I use it every morning in the shower.
Didn't leave my face feeling clean
KCMomof5 from Kansas City
Based on my personal experience, the new formula does not make my face feel clean. I liked the last version much better.
There is a new formula and it is horrible for your skin
Sarah from Colorado
New formula contains alcohol. So bad for your skin. Such a shame as it used to be one of the best cleansers.
New formula: falsely advertised and harsh on skin
SarahD12 from Colorado
This product used to be amazing. I've been using it for nearly a decade. This is the new formula and note that the second ingredient is alcohol. I typically hold higher expectations for neutrogena. Unacceptable, truly.
New formula, not good
jayj77 from Los Angeles, CA
Like other reviewers of this product that have used it for years, I'm surprised at how the product has completely changed with the new formula. I can concur that it leaves an oily film on your face, but somehow makes your skin feel like it's tightening due to being too dry?!? Also, there's been more blemishes and breakouts occurring, making this product unusable. Had such good results with this product in the past, very disappointing, will need to find an alternative scrub.
New formula is not good
russ from Mobile, AL
I have been using this for almost 10 years, it's the only thing that keeps my pores clean and prevents breakouts. After the formula change my breakouts have returned and it leaves a greasy feeling on my skin. Do not recommend until the formula is changed back. Very disappointed in Neutrogena, now I have to search for a new product.
Why was the formula changed?
Franinkauai from Hawaii
I have used the Deep Clean Gentle Scrub for years and loved it. my recent purchase is for the new formula. I don't like it as much- why did you change the formula?
New Formula is horrible; bring back the old
Julie P from IN
I've used the Neutrogena Deep Clean scrub for well over 10 years. The New Formula is horrible. I've used it for the last three months. It's greasy, and it caused me to break out. Why on earth did Neutrogena change a great product? I won't be buying it again unless they bring back the old formula.
This is the first review I've ever given for a beauty or skincare product. My next stop is Neutrogena's corporate site. I'm encouraged by the fact there are many other recent reviews here saying the same thing. I hope other disappointed customers join in the chorus.
Tune into the feedback here, Neutrogena. Your new formula sucks. Bring back the old (please)!
If it ain't broke, don't fix it
Verdaera from Saint Louis, MO
I have sensitive skin and it usually takes many months of trial and errors to find a product that works, so when I find it, I stick with it. This product was great, I almost never broke out. I've been breaking out lately, and I noticed the fragrance had changed in my facewash so I took a look at it and noticed the "New Formula" on the top. I had my old bottle still and compared the ingredients list and it looks like the whole thing was reformulated. Why would you do this to a product that works? Now I have to spend many more frustrating months trying to find something else.
OMG...You ruined this product (and my face)!!
Breakingout from Pittsburgh, Pa
I used this for years. The new formula is disgusting. I used it once today and had a hard time scrubbing the greasy new feel off my face. Twelve hours later my face has broken out in large acne bumps ( I usually have beautiful skin) so thanks for nothing. You should be ashamed of yourselves! Neutrogena must know the fast one they pulled on their customers! I will never buy a Neutrogena product again! I have never written a review before but this is how much I hate your Deep Clean "new" formula!
Bring back old formula
Chezrx from Buffalo, NY
The new formula does not leave a clean feel. It feels greasy. Please bring back the old formula