Rated 3.54 out of 5 stars
Most Helpful Positive Review The BEST (non-acne) cleanser EVER made
I only use natural products. No parabens, phthlates. harsh chemicals, sodium laureth sulfate, etc for me. Typically, you must spend a whole lot of money to buy soaps and skin/hair care products free of these ingredients. Truly "natural" products. This is a wonderful cleanser that does the job, doesn't make your body toxic, and doesn't break the bank! I pray Neutrogena never stops making it. I'll never stop buying it. I cannot compare this to any salicylic acid (medicated) acne cleansers, which would be like comparing apples to oranges. If you have significant acne concerns, I don't know if this product will help. From a gentle, basic natural cleanser, you won't find anything better at this price.
Most Helpful Critical Review Bad reaction - horrible burning sensation.
I will start this off by saying that as someone with sensitive skin, I was attracted to this product because of its "natural" claim - I will not buy it again. Within minutes of my first use of the cleanser, I began to feel a horrible burning sensation. I became so uncomfortable that I went to the mirror to look at my skin because I was sure there would be some sort of visible irritation given the level of discomfort - and sure enough my face was completely covered in angry, red blotches. It took quite a while, over an hour or more, for the blotches to clear and I ended up washing the cleanser off with my regular body wash because my face was burning. I had the same experience with the acne spot treatment in the same line therefore I will be steering clear of this collection entirely. I would not recommend it if you have sensitive skin!
Reviewed by 595 customers Would give negative stars if I could
EmPic from MS, USA.
I do not have sensitive skin, but when I tried this cleanser the first day it burned my skin and made it bright red, I thought it was just an initial reaction to a different cleanser... nope! Every time I tried to use it I had the same reaction. Would not recommend!
Neutrogena face soap
John Quebedeaux from undisclosed
My wife has very sensitive skin and this is the only soap that does not break her face out.
This product wrecked my face
Lily from AZ from Scottsdale, AZ
I do not have sensitive skin, I am not prone to allergies, and I have never had any reactions to any other hygienic products, facial or otherwise. That being said, this facial cleanser destroyed my face for the day. No joke, I got out of the shower and my face was bright red. More so than that, it was hot to the touch, swollen, and uncomfortable. I even had trouble breathing for awhile. No joke, this was a nightmare to use. Be really, really careful with this! Again, I do not have sensitive skin whatsoever so I'm a little surprised how something marketed as hypoallergenic could cause such a severe reaction.
David Hall from Des Plaines, IL
Much more cost-effective to purchase directly from the manufacturer.
Great gentle cleanser
Ambiee from Atlantic City
I have dry sensitive skin and get really bad eczema in the summer but this cleanser doesn't give me breakouts and doesn't dry out my skin or make it irritated... Love it!
Good product, but not for me
Ellie3 from Farmersville, TX
I have sensitive skin so this cleanser tended to dry me out. It also didn't really help with my occasional acne. However, I think it would work well on people with combination skin.
Jess from NYC
This is by far the best face wash. Removed everything and doesn't dry my skin out. I'll forever purchase this
Look no farther this is the best one
Jazzy from Philadelphia, Pa
My boyfriend and I have been using this cleanser for about a month. I have somewhat sensitive skin my boyfriend has it worst and it works wonders for his skin and mine. We haven't had any problems at all and we use this about twice a day we also have the face scrub as well so they go hand and hand. Our skin is smooth and beautiful especially mine lol. You can really see a change very quickly
Bought to replace Naturals Foaming Cream Cleanser
DaBossLadyNV from New Rochelle, NY
I bought this one to replace the now discontinued Naturals Foaming Cream Cleanser but there is not comparison. I do not understand why that one was discontinued. It was refreshing, did not burn and was smooth on the skin. This one is harsher on my skin and I had red blotches after the first few uses. I gave it to someone else who wanted to try it and same difference. We reallllllly would love to see the Foaming Cream Cleanser back. Wont be using this product again. :-(
I love all the Naturals brand!
Melanie from Ohio
It's such a clean feeling, fresh smelling fragrance.
Kaw97 from Traverse City, Michigan
The pump dosnt work. It smells good and feels nice on my skin but i have to unscrew the stupid thing to use it and waste some because it drips
Erin from Alaska
My face broke out so bad immediately after using this; red, stinging, irritated. Maybe I'll leave it for a while and try it again but it felt very harsh for something that says it's natural.
Reliable everyday facial cleanser
Jill G from Lansing, Michigan
I have sensitive eyes and this face wash is absolutely gentle with them. Not one tear! Also, it leaves my skin soft (which is a miracle because I have super dry skin). Additionally, I have the naturals makeup removal cleanser, which works great for that purpose. But I really lean into this Purifying Facial Cleanser for everyday use.
em123 from Ohio
It makes my skin feel great but it burned and now my face is red. Is this normal or did anyone else experience this?
never buy this product
isa from new york
this product is terrible it made my skin break out i have never broke out like this. irritates my skin and leaves it red and burning. don't recommend at all
irritated my skin
yuli from California
It irritated my skin and it left it red. I don't have sensitive skin at all, so I was surprised. I ended up returning it after like 3 uses cause I wanted to give it a couple tries but no.
I hate this. The bottle doesn't open.
teatr33 from miami, fl
I spent half an hr trying to get the pump to work, unscrewing it, fiddling with it- never got it to work and had to pour some of the facewash onto my hands. It is heavily perfumed, to an off-putting degree. It left my face feeling dry, I'm guessing because of the added fragrances but who knows. I would return it if I weren't covid19 social distancing. What a bummer.
Burns, very strong, not so gentle?
AlarmingCantaloupe from Louisiana
This stuff burns! I have sensitive combination skin, my t-zone can pump out oil like there?s no tomorrow while my cheeks can produce rough, dry, flakey patches after I shave. My skin is naturally sensitive, and products that strip too much oil away are counterproductive, as this only prompts my pores to produce more. A kind of overcorrection.
I was excited by the marketing for this product, yet my experience has been disappointing. As some others have noted, it burns and can trigger redness. I can only use it twice a week MAX, otherwise I?m walking around with what looks and feels like a sunburn. Too bad?(also I wish they listed the salicylic acid content equivalence. Based off my experience it may as well be equal to 5% salicylates).
Burns, very strong, not so gentle…
AlarmingCantaloupe from Louisiana
This stuff burns! I have sensitive combination skin, my t-zone can pump out oil like there's no tomorrow while my cheeks can produce rough, dry, flakey patches after I shave. My skin is naturally sensitive, and products that strip too much oil away are counterproductive, as this only prompts my pores to produce more. A kind of overcorrection.
I was excited by the marketing for this product, yet my experience has been disappointing. As some others have noted, it burns and can trigger redness. I can only use it twice a week MAX, otherwise I'm walking around with what looks and feels like a sunburn. Too bad…(also I wish they listed the salicylic acid content equivalence. Based off my experience it may as well be equal to 5% salicylates).
Not a great product for me personally
Hayley29 from Peoria IL
After using this over the course of 2 weeks I started to notice that I was breaking out getting a lot of pimples/zits which I don't usually get. On top of that when applying the product my face wouldn't tingle but it would burn. I wish I could return it but I already used a good amount before I completely noticed that this product is why my face was breaking out.
I would buy again
Rita from Longmont co
It's so good for my face.its remove oil and dirt I love this
My Favorite Facewash
SavingFace from Teton Valley, Idaho
I'm 27 with a face scarred by years and years of bad acne. This facewash is my absolute favorite and since I started using it a few years ago it has been a staple in my bathroom. I use it daily. It gently cleans my skin and leaves no residues, which I love. I love how well it is sourced and produced, and I love how easy it is to read the ingredients. Sincerely grateful for this product! Thank you Neutrogena
lcam from Tucson, AZ
This might take a scientist to figure out how to b open this crazy bottle. Broke it trying!
My skin clears up fast
ceceyay from NYC
This has been my favorite skincare line for a few years now. My acne prone skin feels cleaner, smoother, and just overall healthy whenever I'm able to find this In stores. I've tried more high end products and this really is the best for me. Please never discontinue < 3 I will order it online from now on. The whole line has a great smell and consistency.
Good stuff...if you can get the pump open
Monkeywebb from Northern California
Been using this for a few years and like it very much, but every time we get a new bottle it takes 5-15 minutes to get the pump open. It's incredibly frustrating. I finally told my wife to look elsewhere in the aisle when we run out this time.