Rated 2.79 out of 5 stars
Most Helpful Positive Review I found Gold! I LOVE my curls again!
I finally found a product that works for my hair. I'm Hispanic Mexican/Panamanian. I got the Caribbean hair going on. I have tried so many products and nothing has come close, it either left it hard or frizzy. I actually found this product by accident, I was fed up and wanted to try something new. Thank you Shea Moisture! I have fell in love with my curly hair again. If your Hispanic with the same hair type...please.. please try this product, as soon as I scrunch my hair you can see the curls. Every hair type is different so maybe this product is not for them. But I love the way my hair is now, never going back. I can actually feel confident walking out the door with my hair damp and knowing my hair is going to be fabulous. I live in Florida where it's always humid and my hair never looked so Good!
Most Helpful Critical Review Worst product I've ever used
I usually don't write reviews but this product was so awful people need to know. I saw only two left so I thought his must be a great product. I was looking for a gel to keep my 4yo daughter hair in tact all day. Well it did and it looked like a slapped a tub of clear glue on it. I brushed down baby hair on her forehead and it left white flakes all across her head. I only used a little bit of the product and her hair was basically glued to her scalp. So I thought her hair is really soft/3C let me try it on my hair-4A. I used a very small amount on one section. My hair is stuck to my scalp with clucks of dry, crusty, crunchy product packed up. It is so awful! I'm very disappointed in this product and can't believe this is even being sold. It's like glue in a freakin jar. I thought maybe it was tampered but looked at the reviews and some had the same issue. Don't buy this! SheaMoisture please listen, reevaluate this product and fix it!
Reviewed by 1270 customers Horrible consistency
Tracee from Garfield, NJ
The product is like a block of jello, only harder. I try to crumble it in my palms to use before running it in my hair, and it makes such a huge mess all over the bathroom floor and sink and walls, and leaves huge globs of goo in my hair. It actually does work well for bringing the curls in my hair but it's such a mess i never want to use it.
Do NOT Buy This Product!!!
Annoyed Curls from undisclosed
Absolute waste of money. The product was a solidified jello block in the container. I too thought I could try and melt the product between my hands but that just broke it up into tinier jello globs that wouldn't liquify into usable product. It's a real shame that you still stock this product on store shelves when there are so many customers saying the same thing. Fix it.
Fabulous, moisturising and nice shine
Ladym_UK from undisclosed
This is great so I don't understand others dislike of it but am in UK with strict rules on formulation so possibly ours has different ingredients. Leaves my hair moisturised, looks darker, gives nice sheen to it. This is not a gel to hold thick hair in place but perfect runny consistency to hold my fine natural 4C hair.
can't quit it
Heather D. from Kansas City
I was surprised to read low ratings, because this is the ONLY curly hair styling product that I come back to repeatedly. I did get a couple jars that were odd consistency from another retailer in 2019, but I just exchanged them. My curls are a mixture of waves & curls w/ the underside spirals. The secret to this product is to apply it in the shower when your hair is almost dripping wet. I squish it in, wrap it loosely in a deva curl towel & let air dry for less frizz. Then on the 2nd and 3rd day, I can just refresh curls w/ a mixture of water and leave in conditioner in a spray bottle. I wanna stock up on this during the 40% off sale but it's out of stock!? :(
Cristal from New York, NY
Idk if Shea moisture changed their formula or it's Ulta's fault, but this is not the same gel soufflé I buy at my local pharmacy. It is more like a jell-o that crumbles up and you can't even use in your hair. HORRIBLE. When I buy this at my local pharmacy or is waaaayyyy more liquidy and is an amazing product. Never buying this from here again.
never again. from utah
this product really is so bad I wish I could give it zero ratings.. it doesn't work well and the gel itself is chunky and doesn't even go into the hair..
Not even usable
Kiki from undisclosed
This gel came as a jello consistency. It can't be used because one you take a piece out it just turns into smaller pieces and gets all over the place.
I would buy again
Anelyz from Ct
It's great for my hair, I only use a little bit in my hair so it get sticky.
dispointed 2020 from undisclosed
I have used many of your products; However, this product is the worst. it was just a hard mass that could not be used at all.
BAD PRODUCT! DON'T WASTE YOUR MONEY OR TIME!!
Josey from undisclosed
Warning- you will be disappointed and frustrated! Why does SM continue to sell this AWFUL product, when they know it's been changed?! It took years to build a reputation, and ONE PRODUCT TO RUIN IT. They obviously believe we are TOO STUPID to understand that this is a sub-par product, so they keep pushing it at us. How much longer will they continue to ruin their credibility with this fiasco? It's disrespectful, insulting, and heartbreaking - because I once believed them to be an honest company.
Dottie0426 from undisclosed
I used to love this product. I used it for all my styles. It would keep my hair moisturized for two weeks. The formula changed, at first I thought it was me so I bought another one. It was hard and lumpy. Why???
Dom13 from undisclosed
The container content I got is hard. I can break it down. It's useless. I'm upset that I spent my money on it
Crumbly, Jello, Sticky Mess!
marianac from princeton, new jersey
Needed some curling gel and came across the coconut & hibiscus. I have other shea moisture products and really enjoy them. When I used the gel it came out in tiny jello pieces that went EVERYWHERE. They wouldn't dissolve or soften with hot water and trying to mix with other products left clumps :(. I have never used this gel before but it seems as though from others that the gel formula has changed for the worst.
Rimrkjngtj from undisclosed
I got it and it just crumbled in my hair i microwaved it i spent ten minutes mixing the clumps out and nothing worked
I don't think I will buy this again..
Hajar from Milwaukee, WI
The consistency is bad, It's hard. I thought it would melt between my palms but it just started falling apart. Not sure if it's just a bad batch or this is the new recipe but I was unable to use it on my hair. I'll be returning it!
Too bad I heard a lot of good things about this but now I'm disappointed.
Disappointed in the changes
LJem from undisclosed
I have developed mixed feelings about the product. I love the results and my experience with its consistency. My concern is that the jar I saw in the store today had ingredients that DO NOT match the ingredients on all previous jars or the ingredients currently posted on the site. Vegetable-based Tocopherol has been replaced by Tocopherol Acetate. This is a synthetic form that I deliberately avoid. DISAPPOINTED that it is in multiple products now.
Waste of money. Just a hunk of hard gelatin
Martha24 from undisclosed
What even is this stuff? It's a solid gelatinous mass that just crumbles when you try to scoop it out. I tried to warm it up in my hands so I could put it in my hair but it just remained little balls of jello goo. It is impossible to put this in your hair without smooshing little balls of it into your hair then watching the bits crumble to the floor. I love Shea Moisture products but this one is a huge waste of money and I'm really disappointed that they would even put this product on the shelf. I hope Shea Moisture reads these reviews and pulls the product from the shelves and reformulate it.
Something is off.
natural78 from undisclosed
Like the other reviews, the consistency is off. It just forms into little gelatin balls. I had to rub it in my hands for a few seconds to get it to melt enough to use it. Money down the drain.
Possible fix for jello consistency
Gwen from undisclosed
Like most of you who have provided one star rating I absolutely loved this product and have been using for years until recently with the hard consistency. I cannot find another bran like it so I took my immersion blender to the contain (since it can't get any worse than it is) and it seemed to make it into a pretty good consistency for hair gel. I am planning to use tomorrow and see how it goes.
Wendy from undisclosed
I love all my products from the Shea Moisture line BUT THIS! I agree with everyone else. I thought it would apply much smoother but it just rolls up into little gelatin balls. I really hope they get it together soon . I'm a single mom with two kids and it was a complete waste of money!
Old favorite turned bad
Sarah from undisclosed
I used this product in the past and LOVED it. I just bought a new one and it was one gelatinous mass. Ewwww.
Cranky Curls from undisclosed
I've used and recommended the Gel Soufflé for years. But yes unfortunately the something's off with the consistency. Crumbles into little gel balls that end up everywhere. Tried smashing ..etc. even thought of using a blender. :/
But hopefully SHEA M will fix and soon. My Mom and I are both trying to get to the bottom of this..BTW
Don't like the consistency now
Prophetess from undisclosed
I used to love this product, it was smooth and easy to apply but now it's very lumpy like jello and not easy to apply to my hair anymore, if it doesn't change, I will not purchase it again, will try something else.
LOVE THIS STUFF!
KinkTamer from Minnesota
Once I figured out the trick for using this product I was hooked. Despite the name, this is not a "real" gel. It will not define your curls. If you use too much, it will be sticky. In humid months I use a small amount on top of my curling gels to ward of those hard casts. I'm left with soft moist curls and kinks on my type 4 hair. Start off small then add more if you need it, but a tiny bit is all you need. Hope this helps those who are struggling.
Angels from undisclosed
This product is like a jard jelly impossible to apply to hair. Very disappointing.