Rated 1.98 out of 5 stars
Most Helpful Positive Review Silver bottle was empty BUT the company is great!
- This stuff WORKS (be careful where you put it!)
- My silver tube was empty like lots of others.
- I contacted the company directly and they sent me a brand new kit with overnight shipping.
I purchased this product to try because like many of the 90s babes out there, I had my brows plucked WAY too thin as a teenager and now I am dealing with some thin patches. The first set I bought, the silver bottle was empty and the brush gummy. I took it back the next day and exchanged it, same thing - silver bottle was empty and the brush was crusted over. (EW.)
It wasn't worth the effort to go to back a 3rd time and have Ulta order me a new one directly so I just used the brow gel. I definitely noticed a difference and had some hair pop up where they hadn't grown in years (hence, watch where you put this stuff)! I was still tiffed a month later about not getting to use both pieces and wondered if my results would have been even better so I reached out the company directly though their customer service number on the Lashfood website.
The woman on the phone guessed my complaint before I had even finished and offered to overnight me a brand new kit. I said: "Yes, please!"
Looking forwards to see what kind of results I get by using both products together!
Most Helpful Critical Review Feel duped even though this was cheap
Similar to the most recent post here, the silver bottle was completely empty with no product since the moment I opened it. The black bottle with the brush has plenty of product though. Also, I didn't realize that this is focused on brows and thought the gal at Ulta told me that one bottle was for eyelashes and the other for brows, which made me so excited and led me to trash all packaging and the receipt as soon as I got home (since it was such a good buy). Then, once I realized one bottle was empty, I figured that I at least have the other bottle of serum even if it's meant for brows; now just realizing all I have is a tube of clear brow gel.
Not worth the effort to try to return opened bottles without packaging when the whole thing was less than $20. But I wish I had known that this was not for lashes AND that they actually gave me the product I purchased.
Reviewed by 54 customers EMPTY BOTTLE
Tasha from VA
I was really excited to finally try an eyebrow growth product. When I opened it the eyebrow enhancer bottle was completely empty except for some dried product on the brush. What a waste. I went back to exchange it for a new one and they were out so I got a refund. I was going to try to buy it online but after reading that this is a common issue I will not be trying this product ever. I am so disappointed in this brand. What a waste of my time!
Just for one night
Sanjanett from Sacramento Ca
WOWW, paying almost 20 bucks for an empty kit is the worst dumb thing I have bought from Ulta, :/ ..I only used it one night and the next day at night nothing came out, it was completely dry, in the instructions it said it would last a month: / I do not recommend that you spend your money on this !!
No food for my lashes!
Katie V. from Marysville, WA
Bought this product in a trial size that came along with brow gel. I was so excited, as my brows are nonexistent towards the ends. The brow gel was as expected. The lash enhancer however was completely dried out. I returned it hoping to just exchange for a new set, thinking it to be a fluke. No fluke. The ULTA rep asked if I wanted to check the new kit. Completely dry... I returned it and plan to try another product.
Empty! Total waste of money!
Ann from KY
This kit had enough growth serum for 1 (ONE) application! Absolutely ridiculous to even include it in the kit.
Do Not Buy!
Shelby Girl from Savannah, GA
This was one of two products referred to me by an associate. The other product was $50. I chose this one instead. One of the bottles was completely empty or dried out! What a waste. Now I have to make a trip back to return it. Oh, and of course could not use my coupon on this item. Why bother having coupons here?
NO product, Bone Dry
Nan from Virginia
. II did not see the reviews and bought this as an impulse in the store. opened the bottle with serum and the brush was completely dry. I pushed the brush and swirled around and again the brush came out dry. I am taking this back today. I am surprised the company is not concerned with this problem. This many complaints indicate there is a problem.
EMPTY!!!!, Gel is ok
Cece from North Carolina
I was so excited to try this product because i have (TTM) and I've been looking for a product to help my brows grow in, The second i opened the serum there was NOTHING in there, i used the gel and it was ok but not the best. i went back and bought another box thinking i would get a better serum, i was wrong. Would definitely not recommend the serum but the gel is ok.
EMPTY, But ok
Cece from Wilson, North Carolina
The gel is ok, i haven't noticed any changes but its a nice clear brow gel that's healthy for my brows. I felt duped with the serum, i opened it up and it was EMPTY!!! I tried shaking it and everything, so i bought another box hoping it would be better but nope same things, still empty and crusty so it was kind of a rip off, don't really recommended either products but gel is ok
Not will buying this again
Karlita from Florida,Plant City
Was dry ,both pieces. Not good. Will not buy this again.
Superior formula. Simple to use.
Jolie from Nevada
Sweep on and go! Gives a clean, pretty, natural look to brows!
I wouldn't buy this product again
K from Illinois
I like the original tinted brow food. This was very cheap. I don't think anything came out of the bottles. Will not buy ahain
Dried out when it came
Ixchel from Albuquerque NM
Could not even use. It was dried out right out of the package.
no i would not. plus this is the 3rd time im writing
joy from new york
i purchased this product as well and i see others have had the same problem. the serum empty, gel tube had product.
Josy from Sayville
Every single time I bought the silver bottle was empty I got lucky 1 time and it had a bit that last twice it's pretty expensive to buy and to have no product was very disappointing
Not hardly any product.
budget from abilene, tx
Near empty applicators so couldn't see if would work/ help. really disappointing.
Got to use grey bottle for 2 nights
Ash5749 from Florida
After two days of using this product I could tell a big difference. Sadly, just like everyone else the bottle seemed to be empty. I'm not really understand why a company would let this happen especially since this is obviously a common problem. I bought this in store so I did not know this would be a problem. I don't recommend this product. You can see results with this product, but that's IF there even is product for you to use.
I will not buy this product again
Annette from Glendale, WI
There wasn't any product in the first tube I purchased, I exchanged it were I bought it for a new tube and there was just enough product in the tube for two applications.
The lash enhancer was an empty tube. I would never buy this
Maria from Nj
It was empty and I didnt have the receipt to bring it back
Bought this and the silver bottle was empty box had 1 bottle
ambnick from Surprise, SZ
I only had 1 bottle in the box and the one I had was empty. I will never buy this product again.
EB from Grand Rapids, MI
When I received this product, like many others, the silver bottle was completely empty. I contacted Browfood's customer service and they were amazing! They sent me a free full sized product and IT WORKS AMAZING! I am blown away at the customer service. They out-did themselves.
Scam - Empty!
al from Bowling Green, KY
I'm not sure if this product works or not because I didn't get to try it...the silver bottle came completely empty and the "clear" brow serum was yellow so I think it was old. I thought I was finally finding an affordable brow serum but instead I was just disappointed.
The bottle I purchased was completely empty!
DD from Louisville, Kentucky
The brow nightly serum bottle was completely empty and the wand was dried out! Had to return purchase....
Empty and Possibly Old Product
Natalie from Cleveland
I bought this in store a few months ago and the gel was yellow (it's supposed to be clear) so I'm not sure if that was expired or what was up with it but it seemed sketchy. The serum was COMPLETELY dried out so I returned to the store and the associates there were cool about it. I then ordered it offline about a month later and the gel was a little off colored but not that bad and I got about 5 uses out of the serum before it was empty. Personally I use the serum on my top and bottom lash lines only and not my brows. I contacted the brand on their website and they are sending me a new one free of charge because of my problems. If you had this happen I would recommend going on the lash food website and emailing them. Also maybe if more people call them out on this they will actually fix the problem. On the positive side the product does work and I've noticed a difference in my browns and lashes while using this and that's why I take the risk buying it. If these didn't come empty I would 100% recommend this.
don't waste your money on this SERIOUSLY
Alexa from TN
i read the other reviews saying that the silver bottle of the brow enhancement came empty, but foolishly thought that it wouldn't happen to mine since ether other reviews had been posted awhile ago. Unfortunately, I had the same thing happen to me. The silver bottle had pretty much nothing in it. The brow gel was good at least, but honestly I would don't even waste your money on this product. Definitely wouldn't buy it again.
Completely dried up when I opened it up to use it!!
Beda from Seattle
Was excited to try this. I opened it up to use the night one and found out it was completely dried up. If I could give zero stars I would.