Rated 2.42 out of 5 stars
Most Helpful Positive Review great for dull frizzy hair
I have been using this shampoo on my dark wavy hair. (thick hispanic hair) and my Hair has never been better with any other shampoo. I love the entire product line of sugar shine. I can straighten my hair and it leaves a beautiful shine on my tresses for days. I get compliments on how healthy my hair is. thank you
Most Helpful Critical Review Horrible smell
The conditioner has left an awful smell in my hair. I even rewashed it and applied an abundance of my peace in conditioner to help mask the odor. That didn't even work. My son gagged when he smelled me hair.
Reviewed by 274 customers NEW FORMULA!!
HeidisHair from Fox Cities, WI
I came to order a large bottle of the conditioner and a small shampoo after being in LOVE with this product (bought liter of shampoo and two small bottles of conditioner as that was all they had) and was SHOCKED by the negative reviews of scent. They have definitely re-vamped the formula as it now smells like lemonade candy. Try it again. I am in love with it.
Left my hair dry and lifeless.
Sonia from Newark, NJ
Unfortunately this shampoo/conditioner combo didn't work for me. My hair is long, wavy/frizzy and combination (oily at the roots, dry at the ends). I had hoped this would balance my hair and boost its shine, but my hair dried completely flat and greasy at the root, looked lifeless, and the ends felt straw-like every time I used it. I also noticed more hair falling out, which may have been a coincidence. I discontinued use after 2 weeks.
Persisting Bad smell
Lily from Montreal
I purchased the conditioner along many other products yesterday. I am in the industry as well. I shop from different manufactures. I just thank god that I bought this conditioner for me and not a client. As all other reviews, the smell is unbearably bad. I even shampooed my hair right after rinsing out this conditioner but as other people experienced the smell does not wash out. Even after drying it smells strongly bad. I read many of reviews and the Biolog respond to its reviewers. As we all know the responds are all the same and computerized. But what I noticed is most of the reviews are from at least 2 years ago with some recent exception. Not that the manufacturer does not care about people 's reviews and certainly they are not sorry as they claim but the product is still on the shelves as I bought it yesterday.
Smell is horrendous - However hair looks great.
Jennica0795 from Tampa, FL
I purchased this conditioner as I love Biolage products and was excited to see they came out with a paraben and sulfate free product. However, the smell is horrendous. It does wonders for conditioning my hair though. However, having great looking horrendously awful smelling hair is not what I was looking for.
ADDS SO MUCH SHINE!
Olivia from IL
I will say the smell isn't the best, its definitely not bad though - its just very sugary. I think the conditioner smells better than the shampoo. However, all of that is irrelevant because it adds so much shine and is so lightweight. I have thick hair so anything that doesn't add more weight is great for me. I feel like dry shampoo makes my hair so dull and this washes all of it away. Totally recommend.
Cori from Biddeford
Okay I have no idea why there are negative comments on this product, especially about the smell! The smell is AMAZING! That's the first thing I noticed about it. I also bought the illuminating mist which smells even more amazing and the combo together really does make my hair shine! My boyfriend likes the smell of it so much, he said I should never use a different brand/scent again!
TRY IT AGAIN!
Heather from Wisconsin
The SMELL of this conditioner was beyond HORRIBLE! I contacted Matrix Biolage about it and they said two of the ingredients mixed together made it smell so badly. Not sure how it got out the door smelling that awful... Good news though! The formula has since been fixed and they sent me a reimbursement check for the product. Will try it again. It was really nice for my hair. Hoping the new smell is better, like the Sugar Shine Shampoo!
LarLo from Dallas, TX
Not sure what the negative reviews are talking about for this product. I've been using it for years now and I still love it. The smell is amazing! It's got a nice sugary, citrusy scent that's not overly sweet. It makes my hair feel soft and refreshed. Planning on repurchasing another big bottle soon since I'm almost out.
Love this conditioner
Amber from Texas
I really love this conditioner, the smell reminds me of Lush! It leaves my hair extremely soft. light, and shiny. I have thin hair that typically greases easily every day, but this conditioner isn't too heavy and I can actually just wash every other day. The fragrance lasts all day, which isn't too common in other conditioners I've tried. If you want shinier, healthier, and more voluminous hair, give this one a shot!
Not one time purchase but always!
TexasGirl from Texas
Love this conditioner it smells amazing but really does take the lifeless hair and give it a boost!!
Love the shine and softness this gives me
Jessica from San Antonio, TX
I never leave reviews about anything but I love this shampoo can conditioner! My sister in law started using it first and I noticed how healthy her hair looked. The bottles are pricey so I bought the smaller bottles first to try it out. After a week of using this I'm sold. I have extremely dry frizzy hair and this leaves my hair feeling really healthy. I will continue to get this. You won't be sorry
LOVE the SMELL - FRAGRANT, BEAUTIFUL & AMAZING!!!! Period!!
Kathryn from Tulsa/Owasso Oklahoma
Love LOVE LOVE this conditioner. I DO NOT get the comments about the Smell...the SMELL IS AMAZING! Youthful, fragrant, kind of like perfume and candy mix. LOVE IT! THE SHINE is outrageous! I swear my hair shines and feels like it did in my twenties. My husband even loves the volume the shampoo gives his hair.
I use all three products the shampoo, conditioner and the illuminating mist.
cs from St Chuck
I love how soft my hair feels.
Darmonty from Ann Arbor, MI
The first bottle I bought smelled great. The second smelled like a skunk. Will not buy this product again.
GN from CA
Great conditioner. Leaves my hair soft and shiny. Also smells good. Dont get all the negative comments about the scent.
Love the smell!!
Jill from Naples, FL
Love this line! Smells great and leaves my hair so soft!!!
mp from Philadelphia
i normally love this brand. i use so many of their products on a regular basis! however, this shampoo and conditioner smells so bad it made me sick to my stomach. it smells like someone went to the bathroom in the bottle.. after using this in the shower, the smell lingered in my bathroom for days. my hair smelled like a public bathroom. even after re-washing it with a different shampoo after, it STILL smelled. do not waste your money on this.
Irish girl from Home
Cannot get past the smell. I've had to wash my hair a few times to get it out.
kat314 from Chicago
Literally I thought I was the only one. This smells awful. I threw the whole bottle away. Sick!
Did not work for my fine hair
AL from North Carolina
I have fine hair. Things that make my hair sticky cause it to fall out. The stickiness of the "sugar" in this made my hair fall out. The smell is awful, too. Do not recommend this at all.
Kat873 from Endicott, NY
I bought this conditioner... I love the way it makes my hair feel and look, but the stench of this conditioner is awful! My hair smells like human excrement. I ended up throwing it away.... do not buy this!
lilian from Michigan
I'm confused about the negative reviews on smell. I absolutely love it. Has a very citric smell to it and feels great on the hair!
SERIOUSLY... WHO ALLOWED THIS SMELL TO PASS INSPECTION?!?!
Kate from Florida
I have no idea who works at MATRIX, but clearly they have zero olfactory receptors.
I thought that the store must have forgotten about it on the shelf and it went bad... that's where my mind went about the smell when I first opened this conditioner bottle. I was staying at my parents at the time when I first tried this and while taking a shower, my mother yelled from the other room (the scent literally floated down the hall) and goes "WHAT IS THAT HORRIBLE SMELL".
I'm not kidding when I tell you it took me TWO DAYS... even with rinsing my hair in apple cider vinegar and two separate washes... to get this terrible smelling conditioner out. Didn't even care if it made my hair soft and shiny at that point (which it did, it's Biolage after all). What a waste. Please save yourself and get another one of MATRIX's great conditioners. This one? HARD. PASS.
I love this product
Carol in Virginia from Newport News, VA
I wanted to change my shampoo and conditioner and switched to Biolage Sugar Shine. I love the smell!
Bree894 from Salt Lake City, UT
It smells okay in the bottle but the second you apply it to your hair it smells like a dirty diaper. My fiance didn't even want to use the shower I after I had used it and the smell absolutely will not wash out of my hair. I work in the service industry and the last thing I want to do is go to work smelling like a dirty diaper.