We are dedicated to bringing you an unparalleled shopping experience, from start to finish. We're confident you'll find our products to be of the highest quality. If you're not completely satisfied with a product, you may return it to our fulfillment center for a complete refund or you can visit one of our retail locations for an exchange or in-store credit.
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
ULTA.com Returns Department
1135 Arbor Drive
Romeoville, IL 60446
If you return products to the ULTA.com fulfillment center, you can check your order status online through Your Account at any time to see if we've received and processed it. You can also call us at 1-866-983-ULTA (8582), 8am - 5pm CST Mon-Fri. Be sure to have your order number available when you call.
No matter where you return a purchase, please keep these important points in mind:
- Products should be returned within 30 days of the date they were shipped out.
- You must include the packing slip and all original packaging materials.
- Shipping/handling fees and gift option charges are refunded only if the product is defective, being recalled, or was misshipped by ULTA.com.
- We cannot accept CODs for returned merchandise.
- In the case of shipping damages, please contact the carrier or our customer service department.
- Credit will always be issued to the same credit card to which they were charged.
- We will issue a refund within 2 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.