Item #: 2278299
Excluded from coupons : This item is not eligible for coupon discounts.
Reviewed by 1 customer
Displaying review 1
Comments about Foreo Online Only LUNA Ultra Sensitive Skin:
The product works great, but the company's customer service is terrible! I lost the charger and bought a new one direct from manufacturer. They charged $10 for shipping... on a charger... but alas I wanted my Foreo back. It still hadn't arrived for 15 days. I contacted customer support, was very civil, but explained that I wanted a refund on shipping and the product resent, since I could get cheaper shipping (and delivery in two days) from CA to the east coast through UPS. They refused to reimburse shipping because "we shipped it out through DHL same day as order." Yes, that was their excuse. Apparently, now, responsibility is alleviated the moment a product is taken to the shipping center. Ridiculous. I've trashed my Foreo and will never use their products again after such horrendous customer service.